I am getting no HTTP proxy not supported error when I try to open HBOGo App on my iPad

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I am getting no HTTP proxy not supported error when I try to open HBOGo App on my iPad

When I try to open my HBOGo or MaxGo apps on my iPad, I am getting an error that states "Your current HTTP proxy is not supported by this application. Plese remove it from your Wi-Fi settings to enable video playback". I have reset the iPad, deleted and reinstalled the Apps, synced my iPad. My Wi-Fi settings are defaulted to off. Any help would be appreciated. Thanks.

iPad (3rd gen) Wi-Fi + Cellular, iOS 6.0.1

Posted on Dec 17, 2012 6:45 PM

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Answer 1

deggie

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167,183 points

Dec 17, 2012 8:36 PM in response to Sandman963

Who is your iSP? And who do you get your HBO through?

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Answer 2

Sandman963 Author

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Dec 18, 2012 5:02 PM in response to deggie

It doesn't matter where I use the App. I get the same error message whether I use the App in the office through Cablevision/Optimum (via a Linksys Router), or at home via a Verizon FIOS Router. The Apps are vie HBO and are available to Verizon FIOS customers.

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Answer 3

deggie

Level 10

167,183 points

Dec 18, 2012 5:14 PM in response to Sandman963

Go to Settings > WiFi and tap on the white arrow in the blue cycle to the right. Scroll down to HTTP Proxy. If it is set to Auto change it to Off. If it is Off change it to Auto.

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Answer 4

Samflo

Level 1

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Feb 26, 2013 1:02 PM in response to Sandman963

To all that are getting the http proxy message when trying to view hbogo, Deggie has the right answer: go to wifi settings, when you find your wireless connection tap the arrow on the right and if proxy is on "auto" switch it to "off." I had been watching hbo go just fine then suddenly I got this message about http proxy does not support video playback, I did as Deggie suggested and Bingo.

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Answer 5

Samflo

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Feb 26, 2013 1:04 PM in response to deggie

Deggie, "you the man" with the answer, thank you.

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Answer 6

brutus4

Level 1

4 points

Feb 27, 2013 6:28 AM in response to Samflo

Hi there. I get the same error message, but only when i am in a celluar network (4g or LTE). When i am on a wifi network i do not get this message which is strange. Does anyone know a workaround for this? Thanks!

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Answer 7

BKR I

Level 1

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Aug 6, 2013 8:35 PM in response to Sandman963

I am having the same problem when trying to view HBOGO. Proxy server not supported...I have removed and reinstalled the HBOGO app and have reset my iPad. Have made sure that proxy server is OFF, still can not view videos. App was working one and and not the next! I don't know what else to do. Please help!

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Answer 8

Aug 12, 2013 3:07 PM in response to Sandman963

If your trying to play it on LTE or 4g. Just reset your network settings. I just did it and I'm not getting the http proxy message anymore. Thank god for unlimited data. AT&T grandfathered in

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Answer 9

Sep 14, 2013 7:15 AM in response to deggie

Thank you!!!

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Answer 10

Jan 17, 2014 8:23 AM in response to Pottsburg

I'm trying to play it on LTE 4g, never use wifi, I've reset the network setting twice and the error message is still there. Does anyone know of another fix?

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