Previous 1 2 3 Next 36 Replies Latest reply: Jan 2, 2015 5:21 PM by by_berkan
temperwolf Level 1 Level 1 (0 points)

when i plug my iphone  in the newest version of itunes...I can't see my phomne...anywhere. HELP!


iMac
  • Gnarlodious Level 4 Level 4 (3,225 points)

    Me too.

  • Joff Day Level 1 Level 1 (0 points)

    Go to View, Show Sidebar. Should appear under Devices. ITunes 11 is a crap interface - you should be able to your phone at the top!

  • Steve Taylor1 Level 5 Level 5 (4,660 points)

    Can appear in two possible places.

    1) in the new default itunes 11 interface it is the button to the left of the iTunes Store button. If you have two devices it will show as my screenshot just select device and it will take you to the Device Sync pages. Click on the Blue done button when finished and you will be back in your library.

     

    Screen Shot 2012-12-19 at 16.33.08.png

     

    2 View > Show Sidebar which will restore the sidebar as per iTunes 10 and you will see your device in the left hand window. Drag and drop or click on the device name to get the device Sync pages

  • Joff Day Level 1 Level 1 (0 points)

    I think this is the problem a few people are having ... their device is not showing up at the top. It's only when you get the sidebar you can see the phone.

    Screen-Shot-2012-12-19-at-Wednesday,-19-December--17.22.25-.jpg

  • Steve Taylor1 Level 5 Level 5 (4,660 points)

    In the Main Panel you see the iTunes store. To see your devices top right you need to be looking at your library ie Music Movies whatever and they will show up top right if the sidebar is turned off as my screenshot.

     

    If you have the sidebar turned on your devices will appear in there as per iTunes 10

  • Joff Day Level 1 Level 1 (0 points)

    So why did Apple decided to not have the devices connected show up at the top whatever you are looking at? It just seems less intuitive than previously. My wife was tearing her hair out trying to figure where her phone had gone

  • Steve Taylor1 Level 5 Level 5 (4,660 points)

    Mine not to reson why. And I am certainly not going to argue with your wife. All I was pointing out was how Apple thought it a good thing to do. Users will be split between it's OK and I absolutely hate it. I think it is a nwe way of working but Apple could have managed the transition better. I hope your wife has calmed down now

  • Joff Day Level 1 Level 1 (0 points)

    Thanks Steve.

     

    We are drinking wine together which always has a calming effect Cheers!

  • adubs2 Level 1 Level 1 (0 points)

    I am still having this problem. I've tried all the above suggestions and it still isn't showing up.

  • Steve Taylor1 Level 5 Level 5 (4,660 points)

    So if you have shown the sidebar and your device is not showing up there. This link may help

     

    http://support.apple.com/kb/TS1410

  • Joff Day Level 1 Level 1 (0 points)

    I would definitely check your cable. If it was a cheapy it might showyour phone charging but will not connect to sync. We had several of those - not worth the money.

  • iPhone owner in US Level 1 Level 1 (0 points)

    I would definitely check your cable. If it was a cheapy it might showyour phone charging but will not connect to sync.

     

    Thank you for this!  I'd been pulling my hair out, uninstalling & reinstalling iTunes, and nothing worked.  It was the cable!

  • Madkat17 Level 1 Level 1 (0 points)

    I have had the very same problem with a cheap cable that I bought off Ebay and it has driven me round the bend - LITERALLY!!!!!  After having done 2 12 hour night shifts I've been extremely irritable and was about to give up until........

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    I tried a different USB port - AND IT WORKED!!!!!!

     

    Hope it may help yourselves.

     

    Kat

  • bobeek83 Level 1 Level 1 (0 points)

    I had the same problem....even if Ive seen the side bar I couldnt see my device...the phone was charging from the computer...Ive just changed the cable for a proper one and now everything working fine....

    cheers guys!!

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