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I'm becoming concerned about my iMac and Mountain Lion

Over the past couple of months it's becoming harder and harder to get programs working in a fast and efficient manner. When I click on an email in the Mail client, it can sometimes take over a minute for it to move from one email to another. Although I realize Internet provider upload and download speeds play a part, during that same time it can take 4-5 minutes--leterally---for a page to be accessed and download. And I don't even want to talk about Aperture and it's plug-ins. This morning, it took well over 5 minuters for an Aperture plug in to be accessed and fully functional; and the past couple of weeks it can take 2-6 minutes for Aperture to download a photo already in the library and bring it up for working on.


I got a new iMac about 6 months ago and it started out working great, but thse past couple of months it's been one of the slowest and frustrating machines I've ever owned. I purchased MacKeeper in hopes that it would end the problems, and it has helped some, but not nearly enough For the past 7-8 years I have been a 100% percent faithful Apple Fanboy, but these issues are starting to make me want to throw my iMac, less than 7 months old out the window. It's got 4 GB Ram, but since it worked fine for the first few months, I'm thinking it's something else.


Any suggestions?

Posted on Dec 19, 2012 5:54 PM

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37 replies

Dec 19, 2012 10:19 PM in response to Gr8fulted

Okay, you have plenty of hard drive space; as for your memory (RAM), what did you have open (apps) when you did that screenshot: you are using almost all of the RAM you've got and it is swapping in order to provide memory where you need it. That has to be one of your problems.


@ John:


thanks for reposting the screenshot - I can see that one!

Dec 19, 2012 10:35 PM in response to Gr8fulted

As long as you're not actively working on the photos, I don't think that has anything to do with a slowdown (except at bootup - as far as I know, the OS treats folders on the desktop as an application that needs to be launched). However, your swaps are absolutely excessive - here is a screenshot of my MBP, also with 4 GB RAM:


User uploaded file


As you can see, I have no swaps. Kernel_task uses almost 1 GB RAM (nothing you can do about it - it's the system) and, at the moment, only Firefox is open and is using about 500 MB - that accounts for about 1.5 GB RAM usage. Can you check in your Activity Monitor what is using excessive amounts of RAM.

Dec 19, 2012 10:46 PM in response to babowa

Not quite sure what I'm looking for or what a swap is. In looking at your shot and then looking at mine, I can certainly see that the difference in your swap and mine is over the top. aloong with Page Ins and Page Outs. I don't know what those are, either. But currently Page ins is running at 9.11 GB, while the Page Outs is 8.62 GB. In looking at the everchaning process screen above it, do I want to cue into the %CPU, the Threads, the Real Mem, or the Virtual Mem? Example: The Safari Web Content is displaying a Real Mem of 234.5 MB, while it is showing 523.8 Virtual Mem.


Can you give me a little more direction? If so, I might be able to articulate what you need better.

Dec 19, 2012 10:59 PM in response to Gr8fulted

To follow up a little more on that, Safari and Safari Web Content are using a total of about 368 MB of real memory, while together they're using over 1 GB of Virtual Memory. iTunes is using 6.4 and 219, respectively, while Mail is using 99 and 295, respectively. Between all of those, you're looking at almost 1.75 GB of Virtual Memory.


Other programs using lots of Virtual Memory are SIMBL Agent (215 MB), storeagent (166 MB), Finder (113 MB), and several dozen using 40-50 MB.

Dec 19, 2012 11:08 PM in response to Gr8fulted

Here's a screenshot of my Activity Monitor showing the two processes which are highest (kernel_task and Firefox) - so scroll through the same window on yours to see which app(s)/processes are using all your RAM.


User uploaded file


Here is a good explanation of page ins/outs:


http://macosx.com/forums/mac-os-x-system-mac-software/47648-page-ins-page-outs-c ould-somebody-please-explain-me-idiot-fashion.html


Very simply put: if your RAM is being called on to be in too many places at once, it will keep "swapping" to rush here and there and that will slow things down.


By the way, reading diagnostic reports is not my forte, so hopefully someone else will address that.


Edit: here is another good discussion I found re. swaps/memory:


https://discussions.apple.com/thread/3900353?start=0&tstart=0

Dec 20, 2012 3:36 AM in response to Gr8fulted

According to that screenshot, your page outs are almost equal to your page ins. That tells me that you do not have sufficient RAM for the tasks that you are doing, and that this is almost certainly the source of your problems.


There are two solutions to the problem. One is to add more RAM to the machine. That costs money, but would be a good investment, and RAM is relatively cheap.


The other solution is to trim back some of the software you've got running. Etrecheck shows that you have got a LOT of third-party software actively running, and that's going to drive your RAM usage up. Uninstall as much as you can, using the uninstaller provided with the software so that any background processes are removed.



Kernel Extensions:

com.logmein.driver.LogMeInSoundDriver Version: 1.0.0

com.Cycling74.driver.Soundflower Version: 1.5.3

com.taoeffect.ispy.kext Version: 2.0.1

com.sophos.kext.sav Version: 8.0.4


Do you actually use LogMeIn? If not, uninstall it. The Soundflower kernel extension has been implicated in kernel panics (a kind of crash) in the past, so I would ditch that. I don't know what "ispy" is, from taoeffect.com, but if you don't use it uninstall it. Regarding Sophos, I'm sure some would tell you to get rid of it unconditionally. I think you probably could get rid of it, but given the amount of third party software you have installed and the fact that you were fooled into installing MacKeeper, it may be a good idea to keep that one.


Then look through the lists below and remove anything you're not using or can live without.


User Login Items:

iTunesHelper

GrowlHelperApp

GrowlHelperApp

AdobeResourceSynchronizer

GeekTool

Rogue Amoeba Schedule Helper

ZangZing

PowerboxInjector

RelaunchFinder

SophosUIServer

WDQuickView


Internet Plug-ins:

AdobePDFViewer.plugin

AmazonMP3DownloaderPlugin101736.plugin

CANONiMAGEGATEWAYDL.plugin

CoolirisWebKitPlugin.plugin

DirectorShockwave.plugin

DivXBrowserPlugin.plugin

Flash Player.plugin

FlashPlayer-10.6.plugin

Flip4Mac WMV Plugin.plugin

GarminGpsControl.plugin

iPhotoPhotocast.plugin

JavaAppletPlugin.plugin

LogMeIn.plugin

LogMeInSafari32.plugin

LogMeInSafari64.plugin

OfficeLiveBrowserPlugin.plugin

QuickTime Plugin.plugin

QuickUpload.plugin

RealPlayer Plugin.plugin

SharePointBrowserPlugin.plugin

Silverlight.plugin


User Internet Plug-ins:

CitrixOnlineWebDeploymentPlugin.plugin

Google Earth Web Plug-in.plugin

Dec 20, 2012 8:37 AM in response to Gr8fulted

There is no question you installed many third party system modifications, any one of which, or the combination of all, could be responsible for your system performance.


One quick way to check if your User login or launch items are to blame would be to create a new, "temporary" user. Log out of your usual account and log in to the "temporary" one. If your system's behaviour improves, then the culprit(s) lie in the items you selected in System Preferences > Users & Groups, Login Items. Un-check one or more then test the results.


To do this read: Isolating an issue by using another user account


I am unfamiliar with many of your User login items and kernel extensions (GeekTool, ZangZing, PowerboxInjector, RelaunchFinder, Tao Effect, Netculator). For those with which I am familiar, the Western Digital MyBook driver has been implicated in similar problems, so unplug the device to observe any change. If this results in improvement search Western Digital's website for an update.


You can see for yourself Sophos has its tentacles all over your system and could also be a causal factor. Anything that modifies your system has the potential to affect its performance. The decision to use such utilities is yours but it must be accompanied with the awareness of how it works, what benefit it conveys, and the limitations inherent in its design. Given the fact that the threat of Mac malware is so minimal, you have to question its value. Sophos did nothing to prevent you from installing the execrable MacKeeper or many system hacks that can contribute to system instability, slowdowns, and crashes - nothing can do that except you.


Simply stating that you don't have enough RAM is incomplete. It is better stated your Mac may have inadequate resources to run acceptably, given all the modifications with which you have burdened it.


For example, here is the applicable EtreCheck excerpt for my MacBook Air, which also has 4 GB RAM:




Kernel Extensions:

at.obdev.nke.LittleSnitch


Problem System Launch Daemons:


Problem System Launch Agents:

[failed] com.apple.afpstat.plist

[failed] com.apple.lookupd.plist

[failed] com.apple.mrt.uiagent.plist


Launch Daemons:

[loaded] at.obdev.littlesnitchd.plist

[loaded] com.barebones.authd.plist

[loaded] com.bombich.ccc.plist


Launch Agents:

[loaded] at.obdev.LittleSnitchUIAgent.plist


User Launch Agents:

[loaded] com.ecamm.printopia.plist


User Login Items:

iTunesHelper

SpeechSynthesisServer


3rd Party Preference Panes:

Flip4Mac WMV

Perian

Printopia


Internet Plug-ins:

iPhotoPhotocast.plugin

JavaAppletPlugin.plugin

QuickTime Plugin.plugin

Silverlight.plugin


User Internet Plug-ins:


Bad Fonts:

None


Top Processes:

1.7 % WindowServer

0.8 % EtreCheck

0.6 % System

0.6 % activitymonitord

0.4 % hidd

0.4 % Safari

0.1 % fontd

0.1 % coreservicesd

0.0 % mds

0.0 % Activity


The above system runs fast with no objectionable slowdowns, even after loading nearly every RAM-intensive program I have installed: Safari, iMovie, iTunes, iPhoto... many others too numerous to mention. I have tried and failed to find limitations that would make it run unacceptably slow, but I use almost no third party system hacks.


More RAM is always better but adding more would be masking a symptom instead of fixing the problem. The problem is not Mountain Lion. Fix the problem.

Dec 20, 2012 9:58 AM in response to John Galt

John Galt is correct about OS extensions and lots of applications and utilities from various sources. Afte huge (I mean HUGE) problems with my iMac (2011), the Apple Centre thought that corruprion had occurred randomyl, and that the several (not very many) apps and itilities that I ran had contributed. An erase and installation of Mountain Lion has helped (but I still get mouse problems).


I am now very careful indeed about running an application or utility downloaded from somewhere unknown, and I especially avoid OS extensions except from thoroughly reliable sources. (SnapZPro is the only extension that I have.)

I'm becoming concerned about my iMac and Mountain Lion

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