13 Replies Latest reply: Dec 23, 2012 7:57 PM by BDAqua
jnsmth Level 1 Level 1 (0 points)

i was trying to access the dropdown menu on the usps.com site.

i was checking shipping costs. it would not let me select another country, just stayed on the US link.

i cleared the cache/cookies... still no luck.

tried it on my macbook pro and it was fine.


i also had similar problems on my imac but not macbook pro.

couldn't log into itunes on imac, but could on other devices.

i'd enter my password but it continously asked me for it.

the problem mysteriously resolved on its own.

also, a wordpress.com issue on my imac (no visual editor and wp

support said to hit cmd-r, but that didn't work, nor did the other suggestions)

same problem in other browsers. it somehow fixed itself. ??

i did not have that problem on my macbook pro.


so i believe the problem is with the imac vs the browser.

i just have no idea where to even look to solve this.


imac mid-2007.

current version of chrome.


my laptop is still on snow leopard, have not upgraded... current version

of chrome and working perfectly.


thanks in advance!

iMac, Mac OS X (10.7.5)
  • BDAqua Level 10 Level 10 (121,165 points)

    Hmmm, I don't see usps using anything special, but see if Java or Javascript, or Flash is disabled...


    See in each Browser which version of Flash it thinks it has...




    Safari, blocked plug-ins…




    Locate the version of Java that’s installed on your Mac OS X system.

    1. Open the Utilities folder and run the Terminal application.

    2. Type java -version and press Enter.

    (space between java & -v important)

    The version of Java that you have installed will then be displayed on the screen.


    Make a New Location, Using network locations in Mac OS X ...




    10.7 & 10.8…


    System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.



    10.5.x/10.6.x/10.7.x instructions...


    System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.


    The interface that connects to the Internet should be dragged to the top of the list.


    10.4 instructions...


    Is that Interface dragged to the top of Network>Show:>Network Port Configurations.

    If using Wifi/Airport...


    Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.


    For 10.5/10.6/10.7/10.8, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...



    Click OK.

  • jnsmth Level 1 Level 1 (0 points)

    thank you for all your help!!

    i have not checked all these things yet, but i did see your reply.


    i have been having trouble with flash though. a site will say i do not have the current version. so i download it. then the browsers i have (chrome, FF, safari) say i have current versions... as does the adobe page. however, the version on FF (i think) is different than what it says on adobe's site. and... when i check under system preferences, flash is not listed under "other" as it is on my macbook pro.


    i will look into each suggestion when i can (after work!) and let you know.


    again, thank you so much... i feel like i have some starting points!! : )

  • jnsmth Level 1 Level 1 (0 points)

    i'm sorry to say this did not solve the problem.


    when i run the terminal application, it says my java version is: 1.6.0_37  ???

    i did not have the java icon showing up under system preferences.

    i did download it from safari. it then showed up in sys prefs.


    not sure what's going on... since it is working on my laptop.

    i can work from there.... but my imac is what is hooked up to my printer.

    (i'd love to get a wireless printer!)


    anyway, thank you again, i appreciate your help!

  • jnsmth Level 1 Level 1 (0 points)

    I did enable java right after download on safari.


    I thought it was on firefox, but i do not see it after checking the link you supplied. it is not listed under the tools menu. i did see the java script box, and that was checked. but no plain "java" to enable or disable.


    as for Chrome, i typed "chrome:plugins" and it is not listed there either. when i google "do i have java" http://www.java.com/en/download/testjava.jsp it says i need to install the plug in. i did, but that message still shows up when i test it again.


    it is listed on other in my system preferences though... shouldn't that be availabe for all browsers?

    the version i installed was 7 i believe... and chrome does not support that, right? i prefer chrome. it says macs already come installed with their version of java. when i upgraded to lion, did it remove it?


    again, thanks.

  • jnsmth Level 1 Level 1 (0 points)

    and, in FF, i do the "do i have java" and it says i "no working version of java has been detected on your system."


    but as i mentioned it shows up in system preferences, and when i open it from there it says i have the current version.


    is this something that you have to download per browser?

  • jnsmth Level 1 Level 1 (0 points)

    and, as for the original problem, i still can't access different countries on the usps website, and i tried it using safari.


    from the usps.com home i go to calculate price... and try to click the country from there. stll no luck.



    like i said, i can use my laptop, i'm really just curious now as to what the problem is. i'm hoping i don't have to lug this imac to the store.



  • BDAqua Level 10 Level 10 (121,165 points)

    Say in Chhrome, is Java checked here?


    To always allow a certain plug-in to run on every site, go to chrome://plugins, find the plug-in and select the Always allowed checkbox.

  • jnsmth Level 1 Level 1 (0 points)

    java is not listed on the chrome://plugins site.

    that, i don't understand, i installed it and it's listed under my system preferences.

    but... does chrome recognized latest version of java? java 7? i didn't think it did.


    java script is enabled.


    under settings, i also switched a cookie setting, it still did not work (the recommended one)



    here is my java info under "terminal" by the way:


    java version "1.6.0_37"

    Java(TM) SE Runtime Environment (build 1.6.0_37-b06-434-11M3909)

    Java HotSpot(TM) 64-Bit Server VM (build 20.12-b01-434, mixed mode)


    thank you again for your help! : )


    ps: another person was having a very similar problem... couldn't get the zip codes to load, but i can. the US page works fine under the calculate a price tab. ???


  • jnsmth Level 1 Level 1 (0 points)

    also, i just tried entering a couple zip codes, it works fine.

    but when i go to refresh the page, it keeps loading the same zip codes, even when i delete them.

    so, i cleared the cache and what not... still... same problem.


    it's keeping my data.

    and... the problem is not just with chrome.


    it's all my browsers.

  • BDAqua Level 10 Level 10 (121,165 points)

    Good work, so Java isn't involved at all it seems, just html !?


    But once you lookup that Add & zip, then choose Lookup another zip from that page, does it still go to a filled in Zip?

  • jnsmth Level 1 Level 1 (0 points)

    it will change to a new zip. no problem. i hit the "start over" button, then just type in a new zip code.
    a refresh of the page will keep the current zips in there, even if i delete them though.


    this is so strange... i just really think i must have switched something on the imac...
    or the update to lion did... as my macbook pro works like a charm!!


    i have no idea, lol!!

  • BDAqua Level 10 Level 10 (121,165 points)

    With Cookies enabled I think a Refresh should be expected to bring back the last page/entries, with them disabled it won't likely work!