10 Replies Latest reply: Dec 20, 2012 11:55 AM by Linc Davis
Scebbs Level 1 Level 1 (0 points)

Hello again friends, I just got my MacBook Pro Monday, first time Mac user.. Still trying to figure some things out, heres my problem: I synced my mail accounts to the Mail app and they wont load as I get new emails. I get the emails on my phone, but nothing shows up on my Mac. Also when I go through my emails and try to delete them, they wont delete... IF anyone can help me with this, I would appriciate it.


Thank You.

MacBook Pro, OS X Mountain Lion (10.8.2)
  • Kappy Level 10 Level 10 (252,790 points)

    Have you enabled iCloud preferences? Have you created your mail account in Mail?


    Configuring Mail for your email account

    Mac 101- Mail (OS X Mountain Lion)

  • Scebbs Level 1 Level 1 (0 points)

    Yes I enabled iCloud, and what do you mean by create my mail account in mail?

  • Kappy Level 10 Level 10 (252,790 points)

    You need to set up your email account in Mail. The links should show you what to do. I suggest you give them a read-through.

  • Scebbs Level 1 Level 1 (0 points)

    do you mean like "random@me.com" like the @ me.com thing? if so I have one of those. Also, my emails arent coming through, I get them on my iPhone but not on my Mac, and my stuff wont delete when I put it in the trash on my Mac. It just shows up in the inbox again.

  • Kappy Level 10 Level 10 (252,790 points)

    You configure Mail as well as your other devices to use your normal email address whatever that is. It does not need to be a me.com address. It just needs to be the email address you normally use.

  • Scebbs Level 1 Level 1 (0 points)

    yeah I set my 3 email accounts up.. I did that originally, nothing loads still.

  • Kappy Level 10 Level 10 (252,790 points)

    Did you configure your incoming and outgoing server addresses? Are your email accounts set up properly as POP or IMAP accounts (must match what your email providers use.)


    Maybe it would be worthwhile to look at the links and check your account setups in Mail to be sure they conform. Also, check that you have provided the correct username and password for each account. Usually during an account setup in Mail the configuration routine checks your information to verify it's correct before the account is taken online.

  • markwmsn Level 5 Level 5 (4,710 points)

    Sounds like you were able to receive messages when you first set up the accounts but not since. Is that right?


    Do you get new mail when you click the "Get new messages in all accounts" button (looks like an envelope)?


    Do you have your accounts set up to get new mail periodically? There are two parts to that: "Check for new messages" in Mail > Preferences > General and "Include when automatically checking for new messages" in the Advanced tab of each account in Mail > Preference > Accounts.


    As to the message deletion problem, please tell us how do you try to delete messages, and what does happen when you try?

  • Scebbs Level 1 Level 1 (0 points)

    to your first question, yes.


    to your second question, no.. when I click the button, nothing happens.


    to your third question, yes, I just did all that.


    to your fourth question, I read the email, then click the trash can button, and it will delete, but when I re-open the mail it will still show it in my inbox

  • Linc Davis Level 10 Level 10 (159,315 points)

    You need to delete the Mail "sandbox" folder. Back up all data first.

    Triple-click the line below to select it, then copy it to the Clipboard (command-C):


    Quit Mail.

    In the Finder, select Go Go to Folder from the menu bar. Paste (command-V) into the box that opens, then press return. A Finder window should open with a folder named "com.apple.mail" selected. If it does, move the selectedfoldernot just its contents — to the Trash.

    Relaunch Mail and test.

    Caution: If you change any of the contents of the sandbox, but leave the folder itself in place, Mail may crash or not launch at all. Deleting the whole sandbox will cause it to be rebuilt automatically.