Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

hi I have a iPhone 4s when I go to restore it it get to firmware and then comes up with a error

Hi I have a iphone4s and when I go to restore it it get the the firmware and then comes up with a error

iPhone 4S, iOS 6.0.1

Posted on Dec 20, 2012 11:53 AM

Reply
17 replies

Dec 20, 2012 12:13 PM in response to glk98

Error 20, 21, 23, 26, 28, 29, 34, 36, 37, 40

These errors typically occur when security software interferes with the restore and update process. FollowTroubleshooting security software issues to resolve this issue. In rare cases, these errors may be a hardware issue. If the errors persist on another computer, the device may need service.



Basically...


Temporarily disable your firewall and antivirus software and try again...



See here for Connection Issues


http://support.apple.com/kb/TS1379



From Here


http://www.apple.com/support/itunes/troubleshooting/

Dec 20, 2012 1:00 PM in response to glk98

Might be a good idea to consider returning not only the iPhone but the computer to the place of purchase... it is obviously too complicated for you to grasp.


Per the error and the Apple documentation, Security software on your computer may be interferring.


Disable all security software. If you are unaware of how to do that, contact the vendor that supports that software.

hi I have a iPhone 4s when I go to restore it it get to firmware and then comes up with a error

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.