4 Replies Latest reply: May 8, 2013 1:25 PM by Rajat Hooja
Nikesh Level 1 Level 1

Hi there,

 

I just got my custom configured late 2012 27" iMac.  I absolutely LOVE it - minus the small grey blob that shows up against light backgrounds.

 

It appears that this is the only dead pixel(s) on the the screen.  I wouldn't mind if it wasn't in such an obvious location but it's close to the centre of the screen and it's quite noticeable.

 

What would my options be in this case?  I feel I might be out of luck because this is a custom configured model. *sigh*

 

Thanks so much for reading my post.  Any advice would be greatly appreciated.

 

Thanks,

 

N


iMac (27-inch, Late 2012), OS X Mountain Lion (10.8.2)
Solved by BDAqua on Dec 20, 2012 9:20 PM Solved
Return it, the gray spots are a known problem.
  • BDAqua Level 10 Level 10

    Return it, the gray spots are a known problem.

  • Nikesh Level 1 Level 1

    I took it into the Apple Store and after looking at the screen, it was determined that the grey blob was actually debris stuck behind the screen (versus dead pixels).  As a result, a replacement computer was ordered.  I was very happy with the level of service I got - Apple is awesome.  Thank you BDAqua for suggesting I get it looked at.

  • BDAqua Level 10 Level 10

    Great news, wonderful to hear, thanks for the report!

  • Rajat Hooja Level 1 Level 1

    i've been using the default configured starry Galaxy desktop wallpaper since i bought my iMac 27-inch late 2012 and today i noticed a small grey blob, as you called it, near one of the small stars on the left side of my screen, it is mostly noticeable when windows are open on that side, i.e. safari, finder windows, and on lighter solid-color backgrounds. it looks like dead pixels as opposed to dirt to me, but i dunno.