My MacBook Pro won't even go into recovery mode

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Level 1

9 points

My MacBook Pro won't even go into recovery mode

My MacBook Pro (bought in Feb) suddenly froze when I connected my sons brand new iPod Touch, I did a hard reset, tried to reboot and all I got was the Apple symbol and the spinning thing.

I did something to find lines of code which indicated panic, panic and lots more kernel panic. at this point I went to put into recovery mode where I could recover from my Time Capsule but even after pressing command and r all I get is the apple symbol and the spinning thing.

I have an appointment at the Genius Bar tomorrow but I'm wondering if there's anything at all I can do in the interim on my own? I use this for my business and its pretty catastrophic not having it at the busiest time of year when I have orders coming in.

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Dec 21, 2012 12:41 PM

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Answer 1

Best reply

whoaskedhim

Level 1

10 points

Dec 21, 2012 12:52 PM in response to Mandyc855

Restart again, and this time hold 'option' to bring up the selection of your disks. If you do not see a 'Recovery 10.8' drive in your list of bootable drives, it means you do not have a Recovery drive installed on your disk.

Do you remember how you originally installed 10.8? Was it directly from the App Store? Was it already installed on the laptop? If so, where did you purchase the laptop from? If they stole an installer for 10.8, it might not have installed the Recovery drive, leading to your issue with unavailable Recovery booting.

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Answer 2

Shootist007

Level 6

16,703 points

Dec 21, 2012 12:56 PM in response to Mandyc855

at startup hold down the Command+Option+r keys and have the system WIRED, Ethernet cable, to your router.

Hold those keys down until you see a spinning globe in the center of the screen. That takes you to the Online Internet Recovery system. From that you should be able to reinstall from your Time Capsule.

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Answer 3

Mandyc855 Author

Level 1

9 points

Dec 21, 2012 1:22 PM in response to Shootist007

Thanks guys,

Everything was Installed as new in the Apple store, I now have the Ethernet cable attached and have the spinning globe so hopefully I'll be able to get everything up and running again soon.

Thanks so much for your help

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