1 Reply Latest reply: Dec 22, 2012 12:11 PM by WALTER-MILANO-ITALY
Heather2275 Level 1 (0 points)

Today I went into the Telus store to switch back to my iphone which had been stolen, but is now returned. They programmed a new sim card, and inserted it. My other phone now says "No Service", but so does the iphone. Telus says that the iPhone is active. I've tried, reinsterting the sim card, turning it on and off, and now restoring.


Any ideas?

iPhone 4, iOS 6.0.1
  • WALTER-MILANO-ITALY Level 4 (2,182 points)

    If you did not change the number the new Sim Card will replace the old.

    Sometimes it takes hours for the change to be active.

    Ask to your Telefone company how long it will take and if you should keep the phone not connected to the service.

    Sometimes there are also problems. In Italy few month ago I had to wait 7-8 Days for a system problem during the change of my Sim (Vodafone).


    BTW, they told me several times: it works, just wait few hours... just wait until tomorrow ... and so on.

    People of telephone companiet like to think they are right and you are stupid.

    It takes time and nerve to convince them to go a step up in competence and solve your problem.