1 Reply Latest reply: Jan 1, 2013 1:50 PM by b noir
kimberly417 Level 1 Level 1 (0 points)

having issues downloading itunes v10.5.1. on Windows XP. Error message The feature you are trying to use is on a network resource that is unavailable. Enter an alternative path to a folder containing the installation package Bonjour.msi.


Where do I find the alternative path to a folder containing the installation package Bonjour.msi?

iPhone 4S, Windows XP, Itunes 10.5.1
  • 1. Re: where is the folder containing installation package to bonjour.msi located
    b noir Level 9 Level 9 (71,995 points)

    (1) Download the Windows Installer CleanUp utility installer file (msicuu2.exe) from the following Major Geeks page (use one of the links under the /___sbsstatic___/migration-images/198/19835796-1.gif "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):




    (2) Doubleclick the msicuu2.exe file and follow the prompts to install the Windows Installer CleanUp utility. (If you're on a Windows Vista or Windows 7 system and you get a Code 800A0046 error message when doubleclicking the msicuu2.exe file, try instead right-clicking on the msicuu2.exe file and selecting "Run as administrator".)


    (3) In your Start menu click All Programs and then click Windows Install Clean Up. The Windows Installer CleanUp utility window appears, listing software that is currently installed on your computer.


    (4) In the list of programs that appears in CleanUp, select any Bonjour entries and click "Remove", as per the following screenshot:


    Cleanup removing bonjour.png


    (5) Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?