HT204439: Use iTunes Match on your computer, iPhone, iPad, or iPod touch

Learn about Use iTunes Match on your computer, iPhone, iPad, or iPod touch
JohnDiver2

Q: What can I do if the process to "Add this Computer" hangs iTunes every time I run it?

I have 2 PC's, both running the latest version of iTunes under windows 7.  Each has it own library, though they share the same NAS drive.  I've recently subscribed to ITunes match.

 

When I try to add either computer to iTunes Match, the process runs to it's 3rd stage (uploading unmatched songs and artwork) then hangs iTunes.  As a result, I cannot complete the process and only have part of my library available to my iOS devices.  When iTunes hangs, I have to force a close using Task Manager.  When I next open iTunes, the fact that I've added the computer to iTunes Match is not recognised and I am forced to go though the same process again. 

 

All this is happening on both PC's.

 

Is this a known bug?  I've been trying to complete the process for several days and I'm getting nowhere.

Windows 7

Posted on Dec 23, 2012 8:22 AM