Neither the "Photos" nor the "Music and Sounds" browsers work

Question

Level 1

8 points

Neither the "Photos" nor the "Music and Sounds" browsers work

They both are blank and the dropdown menus contain nothing. I have both iTunes and Aperture installed.

If I pull down and expose the top area and drop into it a folder of photos or music, a green arrow appears and the top area is framed in green. But when the folder is dropped nothing happens. The name does not appear in the top area. I have tried folders straight from iTunes, others with MPEGs and folders with JPGs; none of them appear when dropped. (If I try a folder with incorrect files it does not show the green plus and rejects it, as expected.)

I've reinstalled FCPX 10.0.6 (Trial Version) twice, rebooted, removed all preferences, logged in as a different user and cursed violently. None of these actions have solved the problem.

I'm using Mac Lion and the most current versions of iTunes and Aperture.

Mac Pro, Mac OS X (10.7.5), 14GB RAM, 6G Mercury Extreme SSD

Posted on Dec 24, 2012 12:54 PM

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Answer 1

Tom Wolsky

Level 10

151,064 points

Dec 24, 2012 1:06 PM in response to Ezlivin

If I pull down and expose the top area and drop into it a folder of photos or music,

What is that? What's the top area? Post a screen shot.

Are you Aperture library and iTunes library in the Pictures and Music folders?

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Answer 2

Ezlivin Author

Level 1

8 points

Dec 24, 2012 1:21 PM in response to Tom Wolsky

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Answer 3

Ezlivin Author

Level 1

8 points

Dec 24, 2012 1:23 PM in response to Tom Wolsky

The Apple Help file does not indicate that the iTunes or other libraries be located in any special location.

In addition, it describes the behavior I'm reproducing.

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Answer 4

Tom Wolsky

Level 10

151,064 points

Dec 24, 2012 1:30 PM in response to Ezlivin

Is that the music browser? You can't drag into the music browser in most circumstances. It's an access to your media from inside the application. If you're trying to import a folder you drag it into an event in the event library. You can only drag into the top area if a plus button appears. Are you getting that? The image doesn't show that.

You have something else wrong with the application. Did you download the additional content for the application?

Message was edited by: Tom Wolsky

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Answer 5

Ezlivin Author

Level 1

8 points

Dec 24, 2012 1:27 PM in response to Tom Wolsky

Read the Help file I included.

Tip: If the folder you’re looking for doesn’t appear, you can add it to the source list by dragging it from the Finder or desktop to the Music and Sound Browser.

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Answer 6

Tom Wolsky

Level 10

151,064 points

Dec 24, 2012 1:30 PM in response to Ezlivin

Read the message update.

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Answer 7

Tom Wolsky

Level 10

151,064 points

Dec 24, 2012 1:31 PM in response to Ezlivin

Can you answer the question about your iTunes and Aperture libraries?

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Answer 8

Ezlivin Author

Level 1

8 points

Dec 24, 2012 1:36 PM in response to Tom Wolsky

The iTunes library is located in the Music Folder; the Aperture library is located on an external hard drive.

My other Mac apps can browse easily to either location.

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Answer 9

Ezlivin Author

Level 1

8 points

Dec 24, 2012 1:40 PM in response to Tom Wolsky

The image does not show a plus sign because the screenshot eliminates it (try it for yourself). I'll see if I can create an animated GIF that captures the plus sign.

I am following the instructions in the Help file and the instructions in Apple's Pro Training series, both of which tell me to either use the dropdown menu to browse for files (and that remains stubbornly blank) or to drop a folder of images or music/sounds to the Music and Sound or Photo Browser.

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Answer 10

Tom Wolsky

Level 10

151,064 points

Dec 24, 2012 1:42 PM in response to Ezlivin

What other apps do isn't really relevant, but clearly the app isn't seeing the iTunes library, which it should if it's in its default state.

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Answer 11

Tom Wolsky

Level 10

151,064 points

Dec 24, 2012 1:48 PM in response to Ezlivin

I believe you.

Oddly I don't see the green box you get.

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Answer 12

Ezlivin Author

Level 1

8 points

Dec 24, 2012 1:49 PM in response to Tom Wolsky

Your highlight color is chosen in System Preferences.

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Answer 13

Ezlivin Author

Level 1

8 points

Dec 24, 2012 1:57 PM in response to Tom Wolsky

When I first downloaded and installed FCPX Trial Version the Music and Sound and Photo browsers worked fine. But I experienced a freezing problem (solved by removing a widget from the Dashboard) and spent many, many hours trying to solve the problem. I learned to switch users to see if a problem persisted. In the aforementioned problem I saw that it was related to a User-specific configuration; in this case, a widget.

I've checked disk permissions, cleaned caches, checked file permissions and rebooted in an effort to solve this particular problem. I also deleted FCPX and all of its associated files and reinstalled them. No change.

Like you, I have Garageband and other loops. They were "seen" at one time by the app.

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Answer 14

Tom Wolsky

Level 10

151,064 points

Dec 24, 2012 1:58 PM in response to Ezlivin

Ah thank you. I didn't know it effected that as well.

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Answer 15

Ezlivin Author

Level 1

8 points

Dec 24, 2012 2:07 PM in response to Tom Wolsky

I started with a Mac Plus in 1985. I've been in MUGs and worked tech support.

I am very, very good at solving Mac problems and usually defeat all comers, but this one is simply baffling. Since it's not cleared by logging in as a different user or by reinstalling the software, I can only think that it has something to do with how it's browsing the file system. If I didn't know better I'd think there was a firewall shutting off the file system. (The firewall is currently shut off.)

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