3 Replies Latest reply: Sep 21, 2013 6:08 AM by thePSguy
anna99.9 Level 1 Level 1

I turned on guided access on my iPad, but when I triple click the home button to exit, it nothing shows up but a message saying 'Guided access is enabled. Triple click the home button to exit". How can I fix this? It won't turn off or anything.

iOS 6
  • sberman Level 7 Level 7

    To end guided access, you must triple click and enter the guided access passcode.


    To turn off guided access, go to Settings > General > Accessibility > Guided Access

  • Erik Martin Level 1 Level 1

    You're right sberman, that is how it is SUPPOSED to work but the problem is, Guided Access doesn't always work like it should.  I use this for my 11 month old, and in the FIsher Price apps (and some others) once you enable guided access and try triple clicking the home button to end Guided Access, the screen just says "guided access is enabled" – (no kidding!) 


    Short of whipping the iPad across the room when the iPad is making tinkerbell noises with every gesture from a kid's app and you need to get back to work, you can force reboot the iPad by holding down the home & sleep/wake buttons at the same time for 15 seconds.  When the screen goes dark, press the sleep/wake button and the the iPad will reboot and you can use it again.


    Hopefully Apple solves this bug.  It's potentially a great feature, but this bug really kills it.

  • thePSguy Level 1 Level 1

    I had the same problem.. This should help.. https://discussions.apple.com/message/23083461#23083461