2 Replies Latest reply: Dec 25, 2012 2:05 AM by LMCoolJ
LMCoolJ Level 1 (0 points)

I have tried all of what is advised (USB cable, no power cord, iTunes 10.6.3, 10.7, 10.01, on Mac and Windows, held menu+down button, etc) but AppleTV is not appearing in list of devices. Can not start restore.

White led is constantly blinking after software update (no I did not interrupt download).

All that is visible now on the TV when AppleTV is connected is the iTunes logo and usb cable.

What to do?

Clearly this software update is bad news and should be avoided.


AppleTV 2, Mac OS X (10.7.5)
  • Winston Churchill Level 10 (95,539 points)

    Welcome to the Apple Community and a merry Christmas.

     

    If your problem persists get yourself a micro USB cable (sold separately), you can restore your Apple TV from iTunes:


        1.    Remove ALL cables from Apple TV. (if you don't you will not see Apple TV in the iTunes Source list)

        2.    Connect the micro USB cable to the Apple TV and to your computer.

        3.    Reconnect the power cable (only for Apple TV 3)

        4.    Open iTunes.

        5.    Select your Apple TV in the Source list, and then click Restore.


    If when you choose restore you get a message that the device cannot be found, download the file below


    Apple TV Software Restore 5.1.1 (2nd generation)


    Then hold down the option key while choosing restore and select the downloaded file when prompted.

  • LMCoolJ Level 1 (0 points)

    Merry Christmas to you Winston!

    1. I did remove all cables

    2. pluged micro usb in AppleTV and Mac

    3. did not reconnect power cable as this is AppleTV2

    4. started iTunes 11.01

    5. AppleTV does not show in devices, it is not there. Hence I acn not restore.

    The problem seems to be to make AppleTV visible under devices.

     

    Any suggestions?