hello i am very mad! please help

soooo i just got a ipod shuffle 4g for christmas but only like one tiny problem when i want to sync my library to my ipod 1 song takes about 1 hour why is it so slow and when i plugged it out and back in it said that it couldnt find it and something inside my ipod was broken or something and wanted me to restore it but there we're only one problem itunes wouldnt let me restore it i have had a ipod nano and i have never had any problems with that but if this does not work im gonna get my mother******* money back and never buy an apple product again so please help