Previous 1 2 Next 26 Replies Latest reply: Dec 29, 2013 12:03 PM by gialaimo
teacher4hire Level 1 Level 1

i cannot connect


MacBook Pro, Mac OS X (10.6.8), with ARD
  • HACKINT0SH Level 5 Level 5

    Show me a screen shot of what happens.

  • teacher4hire Level 1 Level 1

    Here are two:

    AppConnectProb1.jpg

    AppConnectProb2.jpg

     

    More info: I have no unresolved purchases, and can log into iTunes, and this support site with the same Apple ID/password. I've repaired permissions with Disk Utility, and restarted-no change!

    This has happened several times recently.

    Thanks - J.T.

  • HACKINT0SH Level 5 Level 5

    It may be something account specific. Can you create a NEW USER ACCOUNT, and try to get into the MAS from there? Let me know what happens this route.

     

    Mac OS X 10.6: Creating a new user account

              http://support.apple.com/kb/PH6651

  • teacher4hire Level 1 Level 1

    Yes, I can get in using another account. Since I have dozens of apps through the original acct., and they need updating every week or three, going to a new acct. will strand those. Also, without knowing why, this may happen again tomorrow. I need to find out why this account can't open the app store. Unless I can access account information from my original acct. through a second acct., I don't see the use of going that route? Thanks.

  • HACKINT0SH Level 5 Level 5

    I dont think you understand. System user account is different than an Apple ID account. You can log into the test account for update purposes, this will not stand your apps. Use the same Apple ID.

     

    If you can connect to the MAS from our new account, then you have something user specific. Probably firewall, anti-virus junk, or other plug-ins.

  • teacher4hire Level 1 Level 1

    I don't know why you think I'm referring to my user acct., or 'stand' my apps. I have a MacBook Pro, and an iPod Touch. I update my apps from my laptop. I cannot update apps purchased from an Apple ID that I cannot use. I do not know why you are confused, and talking about 'our new account'. Incidentally, same problem when using two other computers. Problem is on Apple's end.

  • HACKINT0SH Level 5 Level 5

    I'm guessing these two other computers are on the same network right?

  • teacher4hire Level 1 Level 1

    Yes. I have all but three of my plug-ins disabled, though I can't rule out a virus.

  • thomas_r. Level 7 Level 7
    expertise.applewatch
    Apple Watch

    Yes. I have all but three of my plug-ins disabled, though I can't rule out a virus.

     

    I can. It's not a virus, or any other kind of malware. (See my Mac Malware Guide.)

     

    I'm a bit unclear, though, on exactly what's happening or what you have tried. I believe HACKINT0SH was trying to get you to test with a different user account (not a different Apple ID), because that would help to rule out some possibilities. You could also try starting up in safe mode, though I honestly don't know whether that might interfere with the normal functioning of the App Store.

     

    My best guess would be that you have some kind of anti-virus software installed (on all computers in question) that includes "internet protection." VirusBarrier is one that is commonly found to block App Store connections, depending on the settings. If it's not anti-virus software, it's probably some other similar software. Perhaps something like Little Snitch that has been misconfigured to block these connections. Any sort of software like this should be disabled or uninstalled.

     

    If that's not the problem, it's likely to be an issue with your wireless router. Try a different network.

  • HACKINT0SH Level 5 Level 5

    I'm a bit unclear, though, on exactly what's happening or what you have tried.

    Thanks for stepping in Thomas, I was and still am not fully clear myself, but had wondered if it was my sleep deprivation setting in

     

    teacher, after trying trying safe-mode, etc, and that doesn't work. We then may want to remove your router as a test, and plug your modem directly into one of your machines, powercycle both and see what happens.

  • teacher4hire Level 1 Level 1

    Thanks, Thomas. I restarted in safe mode, and turned off wi-fi, and connected directly to modem via ethernet, and created a new user account, and tried with that. I searched for 'Little Snitch', which I used to have, some time ago, but not now.

     

    All the same results.

    Below, I added images of screen as I sent to Hackintosh earlier.

     

    AppConnectProb1.jpg

    AppConnectProb2.jpg

  • Jean F Schwartz Level 2 Level 2

    Hello,

     

    As it has been said, restarting in Safe Mode, or with a New User Account allowed me to connect to App Store as Hackintosh told us, but it was not user friendly for me.

     

    A phrase :" Perhaps something like Little Snitch that has been misconfigured", attracted my attention and looking in Little Snitch configuration I saw that App Store was configured to deny connections to port 80. Switching to Allow connections seems to correct my problem.

     

    I don't know why Little Snitch had been misconfigured, perhaps upgrading to OX 10.6.8. ?

     

    Anyway thanks to all and hope this helps.

     

    JfS

  • teacher4hire Level 1 Level 1

    Unfortunate Bigger Problem: after running in 'Safe Mode', I restarted and it won't boot.

    I push power button, and screen comes on with startup tone, then grey apple logo shows up, and a few seconds later, spinning wheel, but a progress bar is below it, and after a few seconds, wheel stops spinning, and screen goes to black and machine shuts down.

    Also, I was able to connect to the MAS through an older MacBook with 10.6.8, with wi-fi.

  • thomas_r. Level 7 Level 7
    expertise.applewatch
    Apple Watch

    That is an indication that your system is very badly damaged. For some steps to take to resolve this, see:

     

    http://support.apple.com/kb/TS2570

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