3 Replies Latest reply: Dec 25, 2012 12:41 PM by BDAqua
rodw6rod Level 1 (0 points)

I have a Power Mac (couple of years old) and recently upgraded to OS 10.6.8 so that I could run Photoshop CS6.  I use an Epson 3800 printer with latest printer driver available from Epson web site.


Now I can't seem to print.  I get the following error message: 


              Error: /System/Library/Printers/Libraries/PrintJobMgr/Contents/MacOS/PrintJobMgr failed


Any ideas about how I can correct the problem?


Thanks, Rod

PowerMac, Mac OS X (10.6.8)
  • BDAqua Level 10 (122,202 points)

    Hi Rod, not a big deal, but you don't have a Power Mac, they are G#, G4, & G5s, can't run  past 10.5... just for clarity in the future!


    Mac OS X: About the Reset Printing System feature ...




    10.5/10.6/10.7 instructions...


    In System Preferences>Fax & Print, Right click or Control+click on the Printers list Sidebar, choose Reset Printing System.

    if you hold option and click the "-" tab it resets the printing system.




    Safe Boot from the HD, (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions.


    Any devices that previously appeared in your Printer List and Fax List will need to be added again after resetting the printing system.

    Resetting the printing system in Mac OS X 10.5.x+++

    1. To use the Reset Printing System feature in Mac OS X 10.5.x, follow these steps:
    2. Choose System Preferences from the Apple menu.
    3. Choose Print & Fax from the View menu.
    4. Control-click on list of printers on the left side of the window, then choose "Reset printing system" from the contextual menu. If you don't see a list of printers, Control-click on the text "Click + to add a printer or fax" and select "Reset printing system..."
        As an alternative, if you currently have one or more printers listed, you can Option-click the "-" (Remove printer) button.





  • rodw6rod Level 1 (0 points)

    Your absolutely correct.  It is a Mac Pro, not a Power Mac. 


    Must have been wrapping too many packages last night and became confused..... 


    Anyway your solution was spot on.  As soon as I reset the printer system and followed the instructions the printer came on line and printing with no problems.


    Thanks very much for the input and have a Merry Christmas.



  • BDAqua Level 10 (122,202 points)

    Great news Rod, thanks & Happy Holidays!