13 Replies Latest reply: Dec 26, 2012 12:48 PM by Demo
lost88 Level 1 (0 points)

I have an original Ipad, I tired to update it, but during the update it gave me an error message (1602) an now it just has a picture of itunes and a ubs cord?  Please help!!


iPad
  • Philly_Phan Level 6 (13,201 points)

    First, try a system reset.  It cures many ills and it's quick, easy and harmless...

    Hold down the on/off switch and the Home button simultaneously until you see the Apple logo.  Ignore the "Slide to power off" text if it appears.  You will not lose any apps, data, music, movies, settings, etc.

     

    If the Reset doesn't work, try a Restore.  Note that it's nowhere near as quick as a Reset.  It could take well over an hour!  Connect via cable to the computer that you use for sync.  From iTunes, select the iPad/iPod and then select the Summary tab.  Follow directions for Restore and be sure to say "yes" to the backup.  You will be warned that all data (apps, music, movies, etc.) will be erased but, as the Restore finishes, you will be asked if you wish the contents of the backup to be copied to the iPad/iPod.  Again, say "yes."

     

    At the end of the basic Restore, you will be asked if you wish to sync the iPad/iPod.  As before, say "yes."  Note that that sync selection will disappear and the Restore will end if you do not respond within a reasonable time.  If that happens, only the apps that are part of the IOS will appear on your device.  Corrective action is simple -  choose manual "Sync" from the bottom right of iTunes.

     

    If you're unable to do the Restore, go into Recovery Mode per the instructions here.

     

  • lost88 Level 1 (0 points)

    okay but Itunes is not even showing that there is an ipad, so I can't access it through itunes, so I'm really having trouble figuring out what to do.

    any other suggestions??

  • Philly_Phan Level 6 (13,201 points)

    If you're unable to do the Restore, go into Recovery Mode per the instructions here.

  • lost88 Level 1 (0 points)

    okay so I tried this several times, however all I get is the screen with the "connect to itunes" picture.

    Nothing is coming up in Itunes.  Itunes is not showing a connection to my ipad at all!!

    Any other suggestions?

  • Philly_Phan Level 6 (13,201 points)

    If you're unable to do the Restore, go into Recovery Mode per the instructions here.

  • lost88 Level 1 (0 points)

    Okay I did all this both the restore and recovery mode.

    I got it in Itunes and when it said to restore the ipad, I clicked it, however, it just cycled back around and gave the orginial error message tha started the whole problem.  (1602)

  • Demo Level 10 (88,767 points)

    Error 1604

    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.

    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:

    1. Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
    2. Restore and wait for the error.
    3. When prompted, click OK.
    4. Close and reopen iTunes while the device remains connected.
    5. The device should now be recognized in Recovery Mode again.
    6. Try to restore again.

    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.

    Error 1600, 1601, 1602

    Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.

  • lost88 Level 1 (0 points)

    yes I've done this step several times but I keep getting the same error message.  These steps are not working.

    I even uninstalled itunes and reinstalled.

  • Demo Level 10 (88,767 points)

    Have you tried using another computer?

     

    I have read .... And I think that I read this in one of Philly_Phan's posts, to let the battery totally run down until the iPad shuts off on its own...recharge it for about 30 minutes .... And then try restoring again.

     

    Hopefully he will respond and confirm for you.

  • Philly_Phan Level 6 (13,201 points)

    I got that suggestion from someone else but I can't remember who it was.  (I also can't remember what I had for breakfast!)  In any event, it's comparable to pulling the AC power plug on a non-battery device and it has worked for others.

  • lost88 Level 1 (0 points)

    okay thanks I will try this.  If I leave it plugged into the computer will the batery still run out?  I can't see what it's charged at so I have no idea how long that will take.  when I unplug it from the computer the "plug into itunes" screen disappears and it goes all back. 

    Thanks for all your help, both of you!!

  • Philly_Phan Level 6 (13,201 points)

    Disconnect from the computer.

  • Demo Level 10 (88,767 points)

    You are just going to have to give it some time and hope that the battery will discharge. I don't know how the battery works if the software is corrupt. I don't know how long the device has been in this condition, but I would probably let it drain for at least 12 hours????

     

    Any thoughts Philly?