2 Replies Latest reply: Dec 26, 2012 1:17 AM by léonie
JoshZuar Level 1 Level 1 (0 points)

I am using GarageBand '11, MacBook Pro 13",  OS X Version 10.8.2. I just recieved this laptop today.

 

Whenever I try to use any loop or instrument that doesn't inititally come with GarageBand, I get the following message:

"The Software Instrument or Apple Loop Selected is not currently installed on your computer. Would you like to install the complete set of GarageBand instruments and loops?"

And from there I have two options. "Download Now" will open the App Store to Software Update, check for updates, and then tell me that there are no updates available.

The second option, "Download Later" is supposed to put the update into Software Update, for me to choose to download at a later time. Of course, this never shows up.

 

From this point, when you try again, GarageBand will give you a second message that says:

"The Software Instrument or Apple Loop selected is currently being installed. You have already initiated the installation of additional content for GarageBand via Software Update. For additional information please open the 'Software Update' application."

Of course, this is not true.

 

PLEASE NOTE that I have searched the Apple Support Communities already, and found multple people with success in deleting all GarageBand files, and then re-installing GarageBand. Virtually everyone has seen thier problem solved with this solution, and my problem still remained. Here is what I did:

I deleted the following folders / files:

 

Library/Application Support/GarageBand

Library/Applications/GarageBand

Library/Audio/Apple Loops

Library/Audio/Apple Loops Index

As well as any GarageBand project files in my Music folder.

 

Please also note that the "Apple Loops" and "Apple Loops Index" folders were empty / or contained empty folders.

I then proceeded to re-install GarageBand from my "Purchased" section on my App Store. This, while successful on many other's MacBooks from the Apple Discussions, failed to fix the problem on my MacBook Pro.

 

I would LOVE if someone could direct me to a solution to this problem, or find a flaw in my process that I could fix. This is very important to me considering GarageBand was an important part of my decision in purchasing a MacBook Pro.

 

Thanks,

Josh Zuar



MacBook Pro, OS X Mountain Lion (10.8.2)
  • JoshZuar Level 1 Level 1 (0 points)

    In addition, I am really worried that I may have deleted files that I wasn't supposed to, and that I won't be able to get back. So some reassurance on that would also be helpful...

  • léonie Level 9 Level 9 (72,020 points)

    I deleted the following folders / files:

     

    Library/Application Support/GarageBand

    Library/Applications/GarageBand

    Library/Audio/Apple Loops

    Library/Audio/Apple Loops Index

    As well as any GarageBand project files in my Music folder.

     

    Please also note that the "Apple Loops" and "Apple Loops Index" folders were empty / or contained empty folders.

    I then proceeded to re-install GarageBand from my "Purchased" section on my App Store. This, while successful on many other's MacBooks from the Apple Discussions, failed to fix the problem on my MacBook Pro.

     

     

    Josh,

    deleting the above mentioned files only makes sense, if you also delete the GarageBand application from your Applications folder. Otherwise The reinstall will do nothing.

     

    And you should remove the user preferences "com.apple.garageband.plist" from the "preferences" folder in your user library.

     

    But I am worried that you deleted your GarageBand projects  from your Music folder. I hope you have a backup of your projects. Reinstalling GarageBand will not recreate your own projects.

     

     

    Regards

    Léonie

     

    P.S:

    Are you using Mac OS X Lion  or later? Then your user library is hidden. You open it best from the Finder's "Go" menu, from the main menu bar:

         Go  > Go to folder           then hold down the alt/option key until the library appears in the drop down menu. Select it to open.