3 Replies Latest reply: Jan 16, 2014 12:40 AM by Thomasso99
stephanpellegrini Level 1 Level 1 (0 points)

Greetings,

 

After upgrading to iTunes 11, iTunes will no longer play any of the 2TB of purchased iTune Movies I have. What is going on? Why wont iTunes play iTunes Movies???

 

Thanks

 

Stephan

 

pellegrini_stephan@hotmail.com


MacBook Pro (Retina, Mid 2012), OS X Mountain Lion (10.8.2)
  • sthsthsth Level 1 Level 1 (0 points)

    Hi,

     

    I too have this exact problem. I have reported a couple of movie purchases as problems to itunes store but they cannot seem to fix the error.

     

    When I purchased 3 films this week from the store from my iPad2 they worked fine and even played through AirPlay using my Apple TV, but as soon as I connected my iPad to my MAC OS X ML to update and sync, the films deleted themselves from my iPad and then I couldn't get them back on and cannot play them from iTunes library.

     

    Error message appears as "This movie requires QuickTime, which is not supported by this version of iTunes."

     

    I've tried reinstalling iTunes completely and even rolling back to version 10 which wouldn't work properly. I've tried to install updates for QuickTime but the website won't let me install a version i already have and MAC doesn't seem to have a very intuitive program removal tool like Windows does. I've tried re-downloading from the store to no avail....this is my next step to find out from iTunes on a forum...what the hells going on with version 11 Apple...????

  • phyllisfromgalloway Level 1 Level 1 (0 points)

    shut iTunes

    Go to the Finder windwo

    Go to Applications

    Go to iTunes

    Control Click on iTunes

    click on Get info

    Check the 32 bit box and it should work.

  • Thomasso99 Level 1 Level 1 (0 points)

    @ phyllisfromgalloway, did not work for me! now it says "iTunes requires 64 bit, to start in 64 bit mode, uncheck box...." any other ideas anyone or do we need to wait until Steve steps in from beyond the grave...? So this is official? Apple released an iTunes , which does not support QuickTime, one of THE Apple innovations????? Thats sad.