7 Replies Latest reply: Dec 27, 2012 9:57 AM by Eric Root
planningduo Level 1 Level 1 (0 points)

I have a 2-year old MacBook Pro that's running OS X 10.6.8.  I bought the Mountain Lion app and now it's icon shows in my dock, but with the words "OS X Mountain Lion - Paused".  How do I get it to install?


MacBook Pro, OS X Mountain Lion (10.8.2)
  • Eric Root Level 7 Level 7 (27,520 points)

    There should be a button or something resume. You may have to go to the install application directly to locate it.

  • Radiation Mac Level 5 Level 5 (4,635 points)

    Go to your Applications folder and click on the application "Install OS X Mountain Lion.app".  This is the application that actually installs Mountain Lion, and so you can start it again, if it Paused.

  • planningduo Level 1 Level 1 (0 points)

    Thanks for the suggestions.  There's not a resume button and, in my Applications folder, there's no "Install OS X Mountain Lion.app".  Is it possible I need to upgrade to Snow Leopard before I can progress to Mountain Lion?

  • Csound1 Level 8 Level 8 (40,340 points)

    planningduo wrote:

     

    Thanks for the suggestions.  There's not a resume button and, in my Applications folder, there's no "Install OS X Mountain Lion.app".  Is it possible I need to upgrade to Snow Leopard before I can progress to Mountain Lion?

    OSX 10.6.8 is the most current version of Snow Leopard.

  • Eric Root Level 7 Level 7 (27,520 points)

    As Csound1 typed, you have the most current version of Snow Leopard and you should be able to upgrade to Mountain Lion. Try downloading Mountain Lion again and then try reinstalling.

     

    Below are the requirements to run Mountain Lion:

     

    http://support.apple.com/kb/HT4132,%20http://support.apple.com/kb/SP654

     

    The link may not load immediately. It appears Apple's servers are on a coffee break.

  • planningduo Level 1 Level 1 (0 points)

    OK, will give that a try.  And if I still can't manage it . . . next stop, Genius Bar!  Thanks again for helping.

  • Eric Root Level 7 Level 7 (27,520 points)

    If you have an external drive, you might want to consider copying the installer to the external drive before you attempt the upgrade. If something goes bad again, you can save the time of downloading the installer again. Once you make the upgrade, you can delete it from the external drive.

     

    Two other thoughts before attempting to reinstall - do a backup and run Disk Utility/Repair Permissions. Repeat until it shows no repairs were made. Clearing the log in between runs can make the process less confusing.