1 Reply Latest reply: Jan 16, 2013 12:14 PM by ai-rocks
andrewfromcarmel Level 1 Level 1

I had downloaded a Digital Copy of a film with extras on iTunes the other day. The movie is working fine, the extras met with downloading errors and won't work. I've tried clicking the download button but keep getting the same error message. I've already redeemed the code so I can't do the thing all over again! Please help me because I want to see those extras!


iMac, Mac OS X (10.6.8)
  • ai-rocks Level 1 Level 1

    andrewfromcarmel,

     

    I experienced a similar issue with 10.6.8 and iTunes 11.

     

    Several questions:

     

    1. What version of iTunes are you using?

    2. Is your iTunes library located on a network drive or a local drive?

    3. What error are you getting during the download?

    4. Do you have the ability to try and download the extras file on a different computer?

     

    Regards,