1 Reply Latest reply: Dec 27, 2012 1:06 PM by starlotta
starlotta Level 1 Level 1 (0 points)

My ipod is does not sync with my itunes account. Itunes does detect my ipod but is unable to sync. I try everything that is suggested in its troubleshooting website with no results.  I tried on another window computer and it also wouldn't sync. I tried my sister's mac and it was able to sync with her computer is seems to be a windows problem. Can someone help me sync my ipod to my windows computer? Thanks.

I did a diagnostic test and this what I got.

Microsoft Windows 7 Starter Edition Service Pack 1 (Build 7601)

Dell Inc. Inspiron 1012

iTunes 11.0.1.12

QuickTime 7.7.3

FairPlay 2.2.32

Apple Application Support 2.3.2

iPod Updater Library 10.0d2

CD Driver 2.2.3.0

CD Driver DLL 2.1.3.1

Apple Mobile Device 6.0.1.3

Apple Mobile Device Driver 1.63.0.0

Bonjour 3.0.0.10 (333.10)

Gracenote SDK 1.9.6.502

Gracenote MusicID 1.9.6.115

Gracenote Submit 1.9.6.143

Gracenote DSP 1.9.6.45

iTunes Serial Number 0018BEA00

Current user is not an administrator.

The current local date and time is 2012-12-26 12:21:21.

iTunes is not running in safe mode.

WebKit accelerated compositing is enabled.

HDCP is supported.

Core Media is not supported. (16005)

Video Display Information

Intel Corporation, Intel(R) Graphics Media Accelerator 3150

Intel Corporation, Intel(R) Graphics Media Accelerator 3150

**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name:     {11E1C514-BC21-4225-9F29-D10D605D4500}

Description:     Microsoft Virtual WiFi Miniport Adapter

IP Address:     0.0.0.0

Subnet Mask:     0.0.0.0

Default Gateway:     0.0.0.0

DHCP Enabled:     Yes

DHCP Server:

Lease Obtained:     Wed Dec 31 16:00:00 1969

Lease Expires:     Wed Dec 31 16:00:00 1969

DNS Servers:

Adapter Name:     {DF9C4F0C-EA19-4598-8A8D-33238C3E249B}

Description:     Atheros AR9285 802.11b/g/n WiFi Adapter

IP Address:     192.168.1.8

Subnet Mask:     255.255.255.0

Default Gateway:     192.168.1.1

DHCP Enabled:     Yes

DHCP Server:     192.168.1.1

Lease Obtained:     Wed Dec 26 12:12:00 2012

Lease Expires:     Thu Dec 27 12:12:00 2012

DNS Servers:     192.168.1.1

Active Connection:     LAN Connection

Connected:     Yes

Online:      Yes

Using Modem:     No

Using LAN:     Yes

Using Proxy:     No

Firewall Information

Windows Firewall is on.

iTunes is NOT enabled in Windows Firewall.

Connection attempt to Apple web site was successful.

Connection attempt to browsing iTunes Store was successful.

Connection attempt to purchasing from iTunes Store was successful.

Connection attempt to iPhone activation server was successful.

Connection attempt to firmware update server was successful.

Connection attempt to Gracenote server was successful.

Last successful iTunes Store access was 2012-12-26 12:18:37.

**** Device Connectivity Tests ****

iPodService 11.0.1.12 is currently running.

iTunesHelper 11.0.1.12 is currently running.

Apple Mobile Device service 3.3.0.0 is currently running.

Universal Serial Bus Controllers:

Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C8. Device is working properly.

Intel(R) N10/ICH7 Family USB Universal Host Controller - 27C9. Device is working properly.

Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CA. Device is working properly.

Intel(R) N10/ICH7 Family USB Universal Host Controller - 27CB. Device is working properly.

Intel(R) N10/ICH7 Family USB2 Enhanced Host Controller - 27CC. Device is working properly.

No FireWire (IEEE 1394) Host Controller found.

Connected Device Information:

RUTH'S IPOD (D:\), iPod nano (7th Generation) running firmware version 1.0.2

Serial Number:     DC

Bus Speed:     61440

**** Device Sync Tests ****

No iPod, iPhone, or iPad found.


iPod shuffle, Windows 7
  • starlotta Level 1 Level 1 (0 points)

    I was able to find a solution to my problem by following the helpful tips I found on this two discussion websites

     

    https://discussions.apple.com/thread/3966568?

     

    https://discussions.apple.com/thread/4618991?

     

    With the ipod connected to the computer usb port

    I first went to start menu and type in the search box Device Manager

    I open device manager

    I then I click on the + of portable device

    Under that I found my ipod

    Then I right click on it and uninstall it

    Then I click on the + of universal serial bus controller

    Then I right click apple mobile device and uninstall it

    I eject my ipod and I unplugged it

    Then I restarted my computer

    I plug my ipod to a different usb port

    I open itunes click on the ipod icon on the right side

    Next to summary tab I click on music tab

    Then I scroll down and click on the box sync music

    Then after that I was allow to sync my music