Q: How do I renew using the store credit that I have?  If I have store credit, will it use that first before charging my credit card?

Why are SO many people asking this question, and no one is answering? Why does no one at Apple ever answer these "support" discussions? It's just millions of people upset for various reasons (such as broken off buttons on the iPhone 4S that my poor mother has experienced, among thousands and thousands of others with ZERO help from Apple). And the only people who do find help here, get it from others who find workarounds without Apple's help.

I also have the same question as above, (and the thousands of others do as well - do a quick Google search or just look at all the similar posts to the right).  I've tried to call Apple, and I keep getting re-directed to their website. I search their website, and no answer is provided. PLEASE RESPOND Apple. Geez louise. For such a profitable company, they sure don't help their customers very well. I have so many Apple products, I can't even count.

Your customer "support" is shameful, Apple. Unbelievably bad. #apple #fail