10 Replies Latest reply: Dec 28, 2012 8:11 PM by amy_lou
sue80 Level 1 (0 points)

iPhone 5 is under one month old and is already requirign more than 4 charges per 24 hours
It is also over heating.

This phone is being used Strictly as a PHONE ONLY Device.. No Facebook,Youtube or other traditional things we watch or download via our computers.
It is also using software version 6.0.1
How can thisphone be fixed ?????


iPhone 5, iOS 6.0.1, the phone is Only used as a Phone
  • gwforeman Level 2 (410 points)

    If it's heating up like that, there is certainly something running.  First thing I would do is update to 6.02

  • MightEMouse Level 1 (125 points)

    Check for background running apps. Double press the home button ( the circle button ) and then hold your finger on the apps that appear at the bottom menu bar. Wait for the signs to appear and then close them out. Also contact Apple Care and request a system diagnostic.

     

     

    -MightEMouse

  • modular747 Level 6 (18,730 points)

    Check for background running apps. Double press the home button ( the circle button ) and then hold your finger on the apps that appear at the bottom menu bar.

    Incorrect.  Only audio streaming, navigation, and a small handful of apps appearing on the "recently opened" bar actually are "background running" and use any iPhone resources.  The other 99% are in a frozen state for rapid app switching. 

     

    To fix the battery drain:

     

    1. Reset phone (no data loss): Press both home and power buttons for at least 10 seconds until the Apple logo appears.

    2. Remove and reinstall Exchange and push IMAP email accounts

    3. Restore in iTunes using a backup.

    4. Restore as new

  • Canelo8 Level 1 (0 points)

    Great Post. but unfortunately i had done that already, and my iPhone 5 still loses all of its battery in under 8 hours. Also the heating problem its constant. if i surf the web or view a couple of videos the phone get really hot and the battery dies almost completely. I think my next step is to call Apple and have them take a look. by the way my iPhone 5 is on 6.0.2.

  • amy_lou Level 4 (1,550 points)

    call AppleCare and have them run a diagnostic. It's likely that there is an app that is crashing and causing the iOS to have to work too hard, causing both the battery drain and the overheating issue

  • Rick Martins Level 1 (0 points)

    I have tried everything too even going back to Firmware 6.0.1 still battery draining. I do think when we updated to fimware 6.0.2 messed up the whole battery meter.

    I cannot seem to find a fix for this.

  • sue80 Level 1 (0 points)

    Done teh background apps Check N cleared them... Still no good. :-((

  • amy_lou Level 4 (1,550 points)

    Another poster here verified the fact that doing that does not improve battery life. None of those apps are actually running or using up your processor. Try my advice from my earlier post. The only way that you can resolve the issue without calling AppleCare and finding out exactly which apps might be causing the issue would be to restore your device as new

  • Rick Martins Level 1 (0 points)

    Good luck I already tried even a setup as a new phone still no fix must be a major bug in 6.0.2.

  • amy_lou Level 4 (1,550 points)

    6.0.2 was actually designed to be a fix for the battery issue, so it doesn't make sense that it would be a bug for it. it's possible you just don't have a good phone. either call applecare to have them run a diagnostic, or go into an apple store and they'll do it there