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whatsapp not working on iphone 3G

168326 Views 482 Replies Latest reply: Feb 2, 2014 8:08 AM by Meg St._Clair RSS Branched to a new discussion.
  • renisoares Calculating status...
    Currently Being Moderated
    Jan 5, 2013 9:57 PM (in response to laalseb)

    still no luck this is bad!! mine stopped working on jan 2nd.. im hoping really hard that it works miraculously like its doing for most others...how long was your whatsapp dysfunctional? do they ask you to verify your number?

  • KiltedTim Level 8 Level 8 (35,850 points)
    Currently Being Moderated
    Jan 6, 2013 6:04 AM (in response to Justvw)

    Justvw wrote:

     

    You're not right if you say it has nothing to do with apple. Thanks to apple iPhone 3g users like me have this problem. It's also WhatsApps fault a bit, but I can understand why they did this.

    Which explains why, with absolutely NO action on Apple's part, Whatsapp is now working for people again in many places.

  • D-Surfer Calculating status...
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    Jan 6, 2013 7:37 AM (in response to KiltedTim)

    where can i download whatsapp 2.8.4?

  • Justvw Calculating status...
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    Jan 6, 2013 9:52 AM (in response to KiltedTim)

    Apperantly only for the lucky ones, most with jb and/or another newer iPhone. And it's most likely working temporarely because, thanks to Apple, we can't get apps with are compatible with both iOS 4.2.1 and iOS 6, and WhatsApp is going to introduce new functions that will not work with older versions.

    Soo, still not working here...

     

    D-Surfer; please read back.

  • bbgt08 Calculating status...
    Currently Being Moderated
    Jan 6, 2013 10:19 AM (in response to dilip patwardhan)

    Can somebody explain to me why for example an (also paid for) app like TuneIn Radio works both on my wife's iPhone 3G with 4.2.1 and my iPhone 4 with iOS 6.0.1 and WhatsApp cant?

  • bbgt08 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 6, 2013 10:26 AM (in response to dilip patwardhan)

    The WhatsApp support team is apperantly working overtime/Sunday because I just received this email:

    (standard content...) 

     

    Hi,

    Thanks for your message.

    In order to connect to WhatsApp, or activate your number, you will need the latest version of WhatsApp Messenger - v2.8.7 - available from the App Store on your iPhone. Please note that iPod and iPad are not supported devices.

    The latest version of WhatsApp for iPhone requires iOS 4.3 or later. Regretfully, Apple does not allow new app updates to be compatible with both iOS 6 and older versions of iOS, effectively ending support for the iPhone 3G. Because of Apple's decision to stop supporting these devices, we can no longer provide new app updates for iPhone 3G users.

    If you have an iPhone 3GS or newer device, please update to the latest version of iOS. Instructions for updating can be found at this Apple Support page: http://support.apple.com/kb/HT4972

    WhatsApp is also supported on Android, Windows Phone, BlackBerry, and select Nokia devices. Find out more at http://www.whatsapp.com/

    This email is a service from WhatsApp Support. Delivered by Zendesk.
  • hexangel08 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 6, 2013 12:37 PM (in response to dilip patwardhan)

    Message: Please continue supporting WhatsApp v2.8-4 for iOS since it is a fully working application on old iPhones. We know that the new XCode4.5 SDK doesn't allow backward compatibility but YOU are not sending the verification code for v2.8-4 and you can't blame Apple for your pointless decision. We expect to be able to use the last version available on our device since we paid for it. We are organizing a class action.

  • hexangel08 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 6, 2013 12:40 PM (in response to dilip patwardhan)

    Please continue supporting WhatsApp v2.8-4 for iOS since it is a fully working application on old iPhones. We know that the new XCode4.5 SDK doesn't allow backward compatibility but YOU are not sending the verification code for v2.8-4 and you can't blame Apple for your pointless decision. We expect to be able to use the last version available on our device since we paid for it. We are organizing a class action.

  • TS-USA Calculating status...
    Currently Being Moderated
    Jan 6, 2013 12:43 PM (in response to bbgt08)

    I am using another free application to connect with my friends who are using the iphone 3g, which provides similar functionality as WhatsApp and also allows for voice calls.  The app is called VIBER and I have verified that it works on both iphone 3g and 4s.  You may want to give it a try.

  • bbgt08 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 6, 2013 1:00 PM (in response to hexangel08)

    Did you sent an email to iphone-support@whatsapp.com also?

  • bbgt08 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 6, 2013 1:04 PM (in response to TS-USA)

    Immediate answer (automated) from iphone-support@whatsapp.com:

     

    This is an automated response, please reply to this email if the text below does not answer your question. Your reply will go to a human reader. ***

     

    Hi,

     

    Thank you for contacting WhatsApp. The 6 digit code is used to verify that you own the phone number. You must be able to verify your phone number via SMS or voice. Are you able to check voicemail? Our automated system should leave you a voicemail with your code on it if you tap the "Call Me" button in the App. Otherwise, you may want to consider using a different number that you are able to verify.

     

    If you are having trouble receiving your code, please reboot your phone, then check the following:

     

    1. You have the latest version of WhatsApp from the App Store. (You will not be charged again to download again.)
    2. You have entered your number correctly in WhatsApp (+ Country Code Area Code Number).
    3. You have full Internet access on your iPhone, with a strong signal, and are not roaming.
    4. You can receive international SMS messages.
    5. You tried the back-up method to get your code -- Our automated system can "Call You" with your code (IMPORTANT: you must wait for the 5 minute timer to count down. Please do not 'edit' your number during this time).
    6. You have tried deleting WhatsApp, rebooting your phone, and re-downloading.
    7. You are not using an iPod Touch or Tablet device -- these are not supported.
    8. You are not using a jailbroken device.

     

    Please note we are not able to email the code to you.

     

    If you have any further questions/concerns about using WhatsApp for iPhone, please email us at iphone-support@whatsapp.com. We will be more than glad to assist!

     


    Hola,

     

    Gracias por ponerse en contacto con WhatsApp.  El código de 3 dígitos es para verificar que el número le pertenece.  Tiene que verificar su número de teléfono por SMS o una llamada.  ¿Puede escuchar mensajes en su buzón?  Nuestro sistema automático debe dejarle un mensaje en el buzón con su código si teclea el botón "Llámeme" en la aplicación.  Si no, le sugerimos que use un número de teléfono que puede verificar.

     

    Si tiene problemas para recibir su código, por favor, reinicie su móvil y compruebe los puntos siguientes:

     

     

     

    1. Tiene la última actualización de WhatsApp 2.8.7 de la tienda App.
    2. Ha marcado su número correctamente en WhatsApp (+Código País Código Area Número de Teléfono).
    3. Tiene acceso al internet sin restricciones en su iPhone, con una señal fuerte, y no está en roaming.
    4. Puede recibir mensajes SMS internacionales.
    5. Ha probado el método alternativo para recibir su código -- Nuestro sistema automático le puede llamar con la opción "Llámeme" (IMPORTANTE: tiene que esperar para que terminen los 5 minutos.  Por favor, no use la opción 'editar' durante este periodo).
    6. Ha borrado WhatsApp, reiniciado el móvil, y descargado WhatsApp de nuevo.
    7. No está usando un iPod Touch o un tablet -- WhatsApp no es compatible con estos dispositivos.
    8. Su dispositivo no tiene jailbreak.

     

    Hay que saber que no podemos mandarle un código por correo electrónico.

     

    Si tiene más preguntas/dudas sobre el uso de WhatsApp en su iPhone, por favor, mándenos un correo al  iphone-support@whatsapp.com.  ¡Estaríamos encantados ayudarle!

     

     

     

     

     

    안녕하세요.

     

    문의해 주셔서 감사합니다.
    현재 WhatsApp메신저는 한 전화번호가 하나의 계정으로 취급되며, 한 번호당 한 기기에서만 사용하실 수 있습니다. 전화번호
    확인을 위해 SMS 문자 인증 또는 음성 인증 절차가 필요합니다.
    SMS문자 인증 실패 시 음성인증을 이용하실 수 있습니다. 통화 연결이 되지 않으면 음성 사서함으로 저장됩니다. 음성사서함을
    확인해 주시기 바랍니다. 음성인증 시 문제가 지속될 경우 인증이 가능한 다른 번호로 시도하실 것을 권장합니다.
    인증실패 시 휴대전화를 다시 시작한 후 다음 사항을 확인해 주시기 바랍니다.

     

    1. 앱스토어에서 내려받은 최신 버전의 WhatsApp 메신저를 사용하고 있는지 확인합니다. (처음 요금을 내셨다면 다시
    내려받더라도 요금은 청구되지 않습니다.)
    2. 전화번호를 확인해 주세요. 예) +82 10 1111 1111
    - 국가 코드를 확인해 주세요. 한국은 +82
    - 휴대전화 번호를 입력할 때, 010 일 경우 앞의 0을 빼고, 10으로 입력합니다.
    3.인터넷 연결을 확인해 주세요. 휴대전화가 Wi-Fi, 데이터, 3G, 또는 EDGE에 연결되어 있나요? 로밍 시에는 인증
    코드가 전달되지 않을 수 있습니다.
    4. 전화번호와 문자기능을 확인하기 위해 WhatsApp메신저에 입력된 국가코드를 포함한 전화번호로 문자를 보내보세요.
    5. 문자 인증 실패 시 음성인증은 시도합니다. 일부 국가 또는 지역은 통신사 사정에 따라 인증번호가 도착하기까지 다소 시간이
    걸릴 수 있습니다.  (잠깐! 15분 타이머가 멈출 때 까지 반드시 기다려 주시기 바랍니다. 타이머가 멈추기 전에 전화번호를
    수정할 경우 문제가 방생할 수 있습니다.)
    6. 문제가 지속할 시 WhatsApp메신저를 아이폰에서 완전히 삭제한 후 휴대전화를 다시 시작한 후 새로운 버전으로 재설치합니다.
    7. 아이팟 터치 또는 태블릿은 지원되지 않습니다.
    8. 탈옥폰 또한 지원되지 않습니다.

     

    보안을 위해 인증코드는 이메일로 보내드릴 수 없음을 알려 드립니다.

     

    모두 시도해 보셨나요? 아직도 인증문자가 도착하지 않았다면 고객센터로 다시 문의해 주시기 바랍니다. 이메일:
    iphone-support@whatsapp.com.
    문의하실 때 사용하고 계시는 모바일 기기의 종류와 이용한 전화번호와 SMS문자 또는 음성인증 사용하셨는지를 알려주시면 더
    빠르고 정확한 답변을 받으실 수 있습니다.

     

    감사합니다.

  • jchuerta Calculating status...
    Currently Being Moderated
    Jan 6, 2013 2:45 PM (in response to dilip patwardhan)

    I

     

    <Link Edited by Host>

  • KiltedTim Level 8 Level 8 (35,850 points)
    Currently Being Moderated
    Jan 6, 2013 2:41 PM (in response to jchuerta)

    I'm sure Whatsapp will be happy to know that you're ripping them off by bootlegging their app and distributing it illegally.

  • AlexRmF Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jan 6, 2013 3:18 PM (in response to KiltedTim)

    I think 99% percent of the people here purchased the app.. so, the only ones being ripped off are us users that paid for an app which is no longer working on our phones because the devs did an uninspired move.

    if they give us version 2.8.4 in the app store we'll gladly install it from there, otherwise apple and the devs must know that they brought this upon themselves

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