Distorted video or no video issues

Question

Level 1

0 points

Distorted video or no video issues

I faced this problem last month with my Macbook Pro 15.4" serial# W8******YJY. I took it to apple service center last month and they fixed this problem somehow. By that time i didnt know about the "NVIDIA GeForce 8600M GT graphics processor repair extension program" which ened on December 7, 2012. I found this info after having this graphic problem again. The tech is still unsupportive. what to do?

MacBook Pro, Mac OS X (10.7.5), 2.5 Ghz C2D, 512Mb VGA, 4 GB Ram

Posted on Dec 26, 2012 11:20 PM

Reply

Answer 1

Dec 26, 2012 11:24 PM in response to itsiffi

If you have a dated receipt from your previous repair, you could try to gain the ear of a sympathetic manager at your local Apple Store. Show them your papers that let them know that the machine was taken in for problems before the expiry date of the program.

They may replace the logic board for you - but it will be at their discretion: if you get a 'no', I would just take the matter up the food chain.

Clinton

Reply

Answer 2

itsiffi Author

Level 1

0 points

Dec 26, 2012 11:44 PM in response to clintonfrombirmingham

Yes, i have already heard a BIIGGGG NO when i took it first to the tech, sad 😟. and im still trying to convince by showing this page to him. But sadly, he seems unconvinced 😟. im still waiting his response. Why Apple has thrown its users on the techs' discretion?

Reply

Answer 3

Dec 26, 2012 11:45 PM in response to itsiffi

Go to the manager. Call Apple Customer Relations. Do all that you can before just giving up.

Good luck,

Clinton

Reply

Answer 4

itsiffi Author

Level 1

0 points

Dec 26, 2012 11:54 PM in response to clintonfrombirmingham

Thanks a lot Clinton 🙂 i appriciate your support

Reply