Microsoft office doesn't open anymore

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Microsoft office doesn't open anymore

A while ago I connected my macbook to an apple screen at work for a few hours. After that, I could not open microsoft excel on my laptop anymore. I therefore deleted microsoft office 2011, and installed in on my macbook again. Since then, I cannot open any micorsoft office programmes and in case I try it tells me that due to an error word, excel or powerpoint had to be closed. When I then click on further information about the error, for word it for instance tells me:

Microsoft Error Reporting log version: 2.0

Error Signature:

Exception: EXC_BAD_ACCESS

Date/Time: 2012-12-23 14:54:13 +0100

Application Name: Microsoft Word

Application Bundle ID: com.microsoft.Word

Application Signature: MSWD

Application Version: 14.1.0.110310

Crashed Module Name: CoreFoundation

Crashed Module Version: 476.19

Crashed Module Offset: 0x00016722

Blame Module Name: OfficeArt

Blame Module Version: unknown

Blame Module Offset: 0x00004749

Application LCID: 1033

Extra app info: Reg=en Loc=0x0409

Crashed thread: 0

I hope one of you guys can tell me which steps to take now.

Thank you in advance.

Lisa

MacBook Pro, Mac OS X (10.5.8), Microsoft Office 2011

Posted on Dec 27, 2012 2:19 AM

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Answer 1

Dec 27, 2012 9:29 AM in response to _Lisa_

Read this Microsoft Office article:

How to completely remove Office for Mac 2011

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Answer 2

Mar 20, 2013 12:21 PM in response to _Lisa_

I haven't tried this on mine yet but it looks good. It helped others. it comes from a thread on microsoft:

1) Bypass the Normal template

• Quit Word
• Go to the Finder
• Select Go > Go to Folder
• In the field, type this: ~/library (don't forget the twiddle ~)
• Locate this folder: Application Support/Microsoft/Office/User Templates
• Drag file Normal.dotm to the Desktop (in case something goes awfully wrong, you can place it back)
• Start Word and test

If Word works OK, you are done. If not, the fault should be your preferences, although there is a chance that both parties are involved. So, even though at this point you could restore your Normal template to its natural folder, better leave it on the Desktop for now.

2) Bypass your Word preferences

• Repeat the first four bulleted steps from before
• Locate this folder: Preferences
• Drag file com.microsoft.Word.plist to the Desktop
• Start Word and test

If Word works OK, you are done. If not, try dragging other preference files, such as com.microsoft.office.plist. You can drag anything starting with com.microsoft… out of that folder, but the less things you drag out, the less your current preferences will be changed.

Once you get Word running (and you will), you can try restoring Normal.dotm to its former glory in its original folder and check if Word still runs.

Finally, dispose of the Desktop files that caused the problem.

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