HT1595: Apple TV (1st generation): Troubleshooting wireless connections

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stu85
Level 1 (0 points)

Q: Problem setting network date/time?

I've connected appleTV2 to a public available wi-fi network (Openzone).  It is unable to set the date and time whcih means the device is unable to connect to my apple ID or be used at all.  network connection is fine from other devices (iphone, ipad, PC). anyone got any suggestions? Thanks.

AppleTV 2, iOS 5.1

Posted on Dec 27, 2012 9:11 AM

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stu85

Q: Problem setting network date/time?

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 27, 2012 9:25 AM in response to stu85
    Level 10 (104,506 points)
    Apple TV
    Dec 27, 2012 9:25 AM in response to stu85

    Welcome to the Apple Community.

     

    Assuming this is not the first time you have used your Apple TV

     

    1. You might try restarting the Apple TV by removing ALL the cables for 30 seconds.
    2. Also try restarting the router.
    3. If the problem persists, try a restore, you may want to try the previous procedures several times before doing this.

     

    If this is a new Apple TV, it may also be that your network router is not allowing access to the timeserver, check that your router allows access over port 123.

  • by stu85,

    stu85 stu85 Dec 27, 2012 9:48 AM in response to Winston Churchill
    Level 1 (0 points)
    Dec 27, 2012 9:48 AM in response to Winston Churchill

    Hi Winston,

     

    Thanks for the advice. 

    I tried the restart and reset options but unfortunately the problem persists.

     

    As this is a public Wi-fi connection I don't have access to the router itself. Do you know of any alternative ways of connection for users unable to manually set port access/permissions?   

     

    If I go to the Settings > General > About.  The Network time states Skipped (Reachable) and the Activation states Failed (Skipped).  Not sure if this information is useful or changes anything?

     

    Thanks,

  • by Winston Churchill,

    Winston Churchill Winston Churchill Dec 27, 2012 9:56 AM in response to stu85
    Level 10 (104,506 points)
    Apple TV
    Dec 27, 2012 9:56 AM in response to stu85

    The problem may well be that the public wifi is not allowing the required access, unfortunately there isn't anything you can do to change a public network.