CD/DVD Not working in Macbook Pro 13"

Question

Level 1

0 points

CD/DVD Not working in Macbook Pro 13"

Two days ago, I got a CD for Christmas and when I put it in the CD drive, it wasn't catching. It would keep trying and eventually I had to import the songs to my iTunes befote I could listen to them. Now today (Dec 27th) I tried to put a DVD in and it wouldn't physically take the disc in at all. It's trying to but it wont grab. I have restarted the computer, checked for software updates and reset the PRAM. My Applecare and support have expired as well. What should I do?

MacBook Pro (13-inch Early 2011), Mac OS X (10.6.8)

Posted on Dec 27, 2012 9:36 AM

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Answer 1

dominic23

Level 10

83,904 points

Dec 27, 2012 11:15 AM in response to BTP4479

Try a commercial optical drive cleaner that is available in any store where they sell cd's/dvd's.

Reset SMC. http://support.apple.com/kb/HT3964

Choose the method for:

"Resetting SMC on portables with a battery you should not remove on your own".

http://support.apple.com/kb/HT2801

Best.

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Answer 2

sweller

Level 1

4 points

Dec 27, 2012 8:52 PM in response to BTP4479

I have an early 2011 MBP 13" and I don't even use it on a daily basis, and this situation has just happened to me today. A cd I received for Christmas will not go into the drive. I have tried to repair disk permissions, verify permissions, I think I reset the SMC, NVAM/PRAM. I am now wondering if I should try reinstalling Mountain Lion. I have mada an appointment at the genius bar for tomorrow but my warranty has also expired. I'm seriously upset about this, my MBP is almost new. If anyone has any suggestions that might help please let me know.

Thanks

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Answer 3

BTP4479 Author

Level 1

0 points

Dec 27, 2012 9:06 PM in response to sweller

I had also made an appointment at the Genius bar and I am still not happy about that happening, but in a row I put the computer to sleep, then restarted it, then shut it down, and when I turned it on again, it randomly started working again. So now I'm just confused.

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Answer 4

Lucas-G

Level 1

5 points

Sep 24, 2013 3:18 PM in response to BTP4479

I have the exact same Model and the exact same problem... tryed disconnecting the optical drive and reconnecting back. Tested with another osx from an external drive...

What i don't understand y why the system recognices it... it's like only the mechanism is dead

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Answer 5

Feb 28, 2015 4:33 AM in response to BTP4479

i have this question too

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