HT201415: If you can't connect to a cellular network or cellular data

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Gills18
Level 1 (0 points)

Q: My wifi only works if I am close to the Reuter. Wen I leave the room it goes off and most times says no service

My iPhone 5 only works on wifi if I am nearly sitting on top of the Reuter, wen I move at all the wifi goes off and the phone comes up with no signal, I've conyacted the network provider and the network is fine.

iPhone 5, iOS 6.0.2

Posted on Dec 27, 2012 12:27 PM

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Gills18

Q: My wifi only works if I am close to the Reuter. Wen I leave the room it goes off and most times says no service

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  • by brad805,

    brad805 brad805 Dec 27, 2012 1:45 PM in response to Gills18
    Level 5 (7,345 points)
    Dec 27, 2012 1:45 PM in response to Gills18

    Reset Network, tap Settings App > General > Reset > Reset Network Settings. See if better. If still problem, Restore the iPhone with current iTunes on computer. See if better. If not, make Genius reservation or set up Service and take or send to Apple for resolution under Warranty.

  • by Gills18,

    Gills18 Gills18 Dec 27, 2012 1:56 PM in response to brad805
    Level 1 (0 points)
    Dec 27, 2012 1:56 PM in response to brad805

    We've done all that and it still isn't workin, as soon as I move the wifi goes off.. I went to the apple store and they wldnt replace it as it was bought of apple online and not instore.

  • by Leederr,

    Leederr Leederr Dec 27, 2012 2:45 PM in response to Gills18
    Level 1 (0 points)
    Dec 27, 2012 2:45 PM in response to Gills18

    I have the same issue on iPhone 5 purchased yesterday.  Tried the same resolutions and no joy.  Sounds like a problem with the phone's ability to receive the wifi signal.  All my other Apple devices have no problems picking up my wifi signal at greater distances (iPad, Macbook Pro, iMac, iPod).  I'm a hundred miles from an Apple store.  I'm going to try going back to Verizon store and see what kind of luck I'll have there.  I can't afford to go without a cell phone for any length of time and don't absolutely need wifi, but, darn it, the phone should work right.

  • by Gills18,

    Gills18 Gills18 Dec 28, 2012 12:31 AM in response to Leederr
    Level 1 (0 points)
    Dec 28, 2012 12:31 AM in response to Leederr

    Hi. Yea I'm the same all my other apple devices work very well with wifi , I was told to wait on an update to see if this solves it , but hav no idea when the update is due, maybe sooner than later as so many people are having this problem.