1 Reply Latest reply: Dec 27, 2012 2:14 PM by BGreg
mmkav Level 1 Level 1

After installing Mac OSX Snow Leopart 10.6.3 my HP Photosmart C5500 won't scan to computer.  The printer is working. What do I have to do to be able to scan again?


Mac mini, Mac OS X (10.6.3)
  • BGreg Level 6 Level 6

    Often, you have to download updated vendor software drivers when you switch operating systems. HP doesn't list a C5500 on their web site, however, here's the link to the OS X 10.6 C5540 software.  If you have one of the other C55xx models, look for the updated driver/scan software on their software/driver download section of HP.Com.