problems with amd gpu on early 2011 macbook pro

hey


been having problems for the last couple of weeks on lion os and now mountain lion and need some advice

i'm guessing its the graphics card a amd 6750m as when it swithches to the gpu the screen glitches and freezes, ive tried the apple hardware test and it passed that

then i did a gpu test with a novatech bench test and crashed nearly straight away

User uploaded file

it's nearly 2 years old and out of apple warranty but i'm sure under EU law it should be 2 years

whats my options

cheers

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Dec 27, 2012 1:58 PM

Reply
571 replies

Apr 8, 2014 2:01 PM in response to djanderz

I replaced the logic board of my 2011 macbook pro 15' 4 months ago, because of this GPU problme, and AGAIN it seems to be happening to the new logic board probably.

There hasn't been no screen gliches and freesing happened yet, but it seems to be happening energy leaking inside the logic board, which is the symptom for the failure in solder joints between the GPU and the logic board.

My macbook pro's battery lasts only 1 hour and half now because of this possible energy leaking.

I had the exactly same symptom a few days before when my macbook pro suffered the display gliches and hard freeze from this GPU issue 4 months ago.

Im gonna bring my macbook pro to Genius bar tomorrow morning.

Im worrying about if I have to pay $310 puls tax again.

Apr 8, 2014 2:04 PM in response to KmS RoX

Same issue here, split screen, GPU failure. I am able to post this message using gfxCardStatus to bypass the AMD 6750 GPU, but have had a lot of crashes. Like accidentally clicking the wrong application. I called Apple and visited a Apple Care support specialist and replacements will use the same GPU with a 90 day warranty. Does not seem like a permanent fix to me as i have read others like KmS RoX having them replaced multiple times.


Apple should institute a program to fix this.

Apr 11, 2014 3:51 PM in response to djanderz

Add me into the list as well!


This is very sad!

Macbook pro 2011 version definitely has a design flaw and apple is not ready to listen to all of us.


I bought the 2011 MBP in 2012 Sept. And it has failed in LESS THAN TWO YEARS.


APPLE, ARE YOU LISTENING ? WE NEED YOUR HELP.


I have the AMD 6750M GPU failing in my macbook and I know I am not alone. We need you to give an ear to our problem.


We have paid premium price to expect a premium product. This is not what we deserve when we believe in you.


I hope all of you take a look at this : www.action.mbp2011.com/


All of you, please request for a recall of this model with AMD 6750M GPU.


APPLE, my business is impacted, my clients are impacted, my time and money is getting wasted.


If Apple doesnt help me here, I am definitely boycotting all APPLE stuff.


Makes me sad that I have been a dedicated apple fan since many many years.


I still have faint hopes from apple. I hope they hear me.


-Unhappy customer.

Karthik Rao

Apr 11, 2014 6:08 PM in response to KarthikRao

When I called to request a goodwill repair on my early 2011 MBP GPU failure, and was refused despite calm persistence, I asked how to make sure my issue was made known higher up. The staffer offered to file an engineering report or some such. Make sure you ask that a failure report be filed. Maybe it goes in a bin, maybe it doesn't. It can't hurt. Every bit of pressure helps.

Apr 11, 2014 8:00 PM in response to KarthikRao

I contacted Tim Cook and got his condensing assistant which was no help what so ever. Basically gave me the run around till my warranty ran out. May as well get ready for her...


I wrote a great article here yesterday and Apple deleted it within minutes of me posting it. I received the below email...


Hi Kimmie Sharon (KmS RoX), -----> You can find me all over the net in case all my posts dissapear they will be posted where Apple can't touch them.

Thanks for participating in the Apple Support Communities.
We’ve removed your post Re: problems with amd gpu on early 2011 macbook pro because it contained a non-constructive rant or complaint. To read our terms and conditions for using the Communities site, see this page: Apple Support Communities - Terms of Use https://discussions.apple.com/static/apple/tutorial/tou.html

We hope you’ll keep using our Support Communities forums. You can find more information about participating here: Apple Support Communities - Tutorials

https://discussions.apple.com/static/apple/tutorial/index.html


If you have comments about any of our products, we welcome your feedback:


Apple - Feedback
http://www.apple.com/feedback

I’ve included a copy of your original post below. (It was not included but I make copies of everything I post so I have it in full)

Thanks,
Apple Support Communities Staff


In other words if I am not a sheep then my opinion does not count. This is NOT the only forum and there is soon to be an entire website based on this one flaw and NO posts will be erased except the posts that Apple Aliens write trying to cause trouble. I am a Music Journalist among other things and being a Journalist I intend to keep major focus on this issue that affects now two of my Mac's.


I have lost money, lost clients (got them back but Apple lost some high profile Apple users from phones to computers in the process), had a stroke, took a hit to my reputation until I made full disclosure of the Apple issue so my reputation was restored as well, and again the loss of more Apple buyers making the switch. Many are buying Andriod phones just because they refuse to buy anything Apple until they straighten up their act. It is high time Apple feels the pinch. Will it be David and Goliath? Maybe... maybe not.


<Personal Information Edited by Host>

Apr 14, 2014 6:32 AM in response to brandonmm

This is continuing on with my target disk mode issue via thunderbolt after the logic board was replaced for the same GPU issue everyone else here is having problems with, with the macbook pro 15 early 2011.


I went to pick up my macbook this morning. The gentleman who served me asked me to sign-off on the repair but I asked "is it fixed?" to which he responded "they have ran diagnostics and it should be fine". I insisted that they test it before I take it away to make sure it is fixed as I do not want to make a fifth trip to their store. He brought out a thunderbolt cable and a "floater", what they call their macbook airs they use at the genius bar. He tested it, and it failed. He got another cable, tested it, failed. Got another macbook air to test with and failed again. I left the genius bar without my laptop.


After all that, I still have not had a chance to test the GPU issue after they replaced the logic board. Anyone know how to make the GPU problem happen at will?

Apr 17, 2014 8:56 AM in response to djanderz

Just want to add my disappointment too. Got the same problem. My Apple reseller in Lecce, Italy C&C Consulting quoted € 650,00 to fix thr problem. I and my large family are MacUser since twenty years. I worked with quadra, performa, G3, G4, Mac Pro, iBook, IMac have three iPad , iPhone etc. and never happened something like MacBook Pro early 2011.


Mario Blasi

Apr 18, 2014 10:08 AM in response to Pilla3

As per my previous posting, I finally had my MacBook Pro with the failed graphic card repaired in NYC. Despite a long dissussion with the store manager I still had to pay over USD 300 to fix the problem (but I was initially quoted USD 700). The fact that they gave me a discount on the repair would seem to indicate that they are aware of the severity of this problem.

I then sent a note to Tim Cook expressing my disappointment and quickly received a reply from Mr. *********** at Executive Relations asking for a call as "it concerns an issue that we feel would be best handled in a phone conversation".


I spoke with Mr. ********* today but he was unable to give me any concrete information about the problem or investigation process and when I asked what the policy was about refunding clients who paid for a repair if a recall program was started, he told me that he could not speculate on what would occur.

I told him I was even more disappointed after his call as it sounded as he was speaking from a script and that he was unable to give me any sort of solid answers or information.

I told him I would post a summary of the call in the forum.


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problems with amd gpu on early 2011 macbook pro

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