problems with amd gpu on early 2011 macbook pro

hey


been having problems for the last couple of weeks on lion os and now mountain lion and need some advice

i'm guessing its the graphics card a amd 6750m as when it swithches to the gpu the screen glitches and freezes, ive tried the apple hardware test and it passed that

then i did a gpu test with a novatech bench test and crashed nearly straight away

User uploaded file

it's nearly 2 years old and out of apple warranty but i'm sure under EU law it should be 2 years

whats my options

cheers

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Dec 27, 2012 1:58 PM

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571 replies

Aug 19, 2014 4:52 AM in response to ettolrahcco

Hi to all..

I have read with a big interest all the thread, I have a MacBook Pro 2011 manufactered in week 41 (October) I use it with bootcamp and Windows 8 Pro..I start it in the morning and I will stop in the evening all the day it is continuois running and till today no problems..the graphic card is ATI Radeon 6750M. I hope this can help for better understand the problems...

Aug 21, 2014 12:23 AM in response to djanderz

Alright...guess I'm next to add myself to the list of people with Early 2011 Macbook Pro(2.4 GHz Intel Core i5, 4 GB memory) issues...UGH! I use this computer for everything. I use it to keep up with the everyday emails with family and friends all over the world. I use it to keep up with my oldest son's education since I home school him. I use it to keep up with my work emails when I am not at work. And I use it for my home businesses, be it to make receipts, letters, emails, brochures, flyers...whatever I need. First, I started having an issue with the glass not wanting to stay on! WHAT?? Ok, so I heard this could happen but did not expect it. I deal with it, needless to say. Then it started to just randomly shut itself off in the middle of whatever I was doing or even if I wasn't doing anything. I would turn it back on and usually it wouldn't even make it to the apple screen before shutting back off on its own. After a few tries it would come back. Sometimes it would last a few days or weeks and other times it would do it every few hours. In the past few months, it suddenly stopped going to sleep when I closed it. Oh my god, seriously? So, now I am required to manually put it to sleep before I close it up for the night. To top it all off, about a week ago, I am online doing a few things when I went to go to a new page, suddenly my screen looked like the old Nintendo games that froze and threw every picture in different spots on the screen so it looked like a pixelated mess of colors and blocks and bits of what you were actually looking at. After a minute maybe, it would just go back to normal. I don't even believe this! It has happened at least once daily ever since. I'm extremely disappointed. If I walked through my house and counted the number of Mac products I owned, I would probably wonder how I accumulated so many. Needless to say, I have a vast array of products from older, dating back to 2002 (Titanium Powerbook still works too!!) all the way up to the 15 inch Macbook Pro Retina I purchased brand new in early 2014. I don't understand why I have all these issues with this one Mac product when all my others are so great. I want this fixed as this is my go to machine and has been my solid work station since I bought it. I'm not going to pay one of these "authorized dealers" in this city to touch it because they don't really know anything, trust me I have been there but I don't have time to just drive over an hour to get to an Apple store either. This is ridiculous...something must be done with the money we spend on these machines for such great quality!

Aug 26, 2014 7:41 AM in response to djanderz

+1 gpu failure. early 2011 15". FWIW, my graphics artifacts are horizontal, not vertical.


The most disappointing thing about this issue is that Apple isn't taking ownership. Defects happen, and I'm even okay with ponying up $300 to repair a 3-year-old laptop, provided that the issue is being fixed. But it seems that the issue is not fixed, just patched up with a reconditioned LB and a 90-day warranty.


If I had better OS options on PC, I would jump ship over the handling of this. I wasn't planning on a refresh for another year or two, but this little PC lifeboat is shaping up to be a halfway decent workstation. I cringe at the number of friends and family I have recommended Macs to, on the basis of durability.


Come on Apple, think different (as in, beyond the next quarterly earnings report).

Aug 27, 2014 5:39 AM in response to djanderz

Hi All, - Just to add my disappointment and frustration to this post.Late 2011 MB Pro - same problems. 18 months old!

I have not tried the move back to Lion, or snow leopard, will try that.../ These challenges appear to have been introduced by Mavericks, but others say that AMD GPU is just plain faulty, Temperature and other issues...

Mine "panics" at least once a day, even using GFX utility


I loved my move to Mac, and treasured my MBP - now I doubt I will buy another.


Good Luck all.

Aug 28, 2014 2:26 AM in response to djanderz

Yes another loyal apple customer (20 years) bites the dust with an early 2011 MBP! Rely on it for my work, to earn a living and feed my family.. Sound silly but that's the truth, how can I work with a MBP that does work? It has all my projects (yes I backed up and can even access via target) ,keychains, bookmarks, icloud, power app's etc... So business stopped until I either buy a new one ($3000) and hope its ok. Pay to get it fixed (gamble), or wait for the company that took my money in exchange for a premium model expected to last more than 2.5 years!


BTW I have a Mac Book Pro 1,1 from 2006, and why is that still working as it did day 1?


What are the chances of apple actually recalling, or do we all give up and go buy a $300 pc

Aug 28, 2014 6:33 AM in response to tristanfromuxbridge

same here, i am freelance graphic designer from germany - got the logicboard replaced already 3!!! times now! for free at least, because i had an extended warranty... but it is no fun anymore to work with it because i expect the problem to come back - since replacing the logicboard didn't help the first 2 times! it has the same faulty GPU on it. i whish that we all complain more so that they cannot just ignore us! post on the feedback site, call apple again and again, what we post here - they obviously don't give a sh..

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problems with amd gpu on early 2011 macbook pro

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