problems with amd gpu on early 2011 macbook pro

hey


been having problems for the last couple of weeks on lion os and now mountain lion and need some advice

i'm guessing its the graphics card a amd 6750m as when it swithches to the gpu the screen glitches and freezes, ive tried the apple hardware test and it passed that

then i did a gpu test with a novatech bench test and crashed nearly straight away

User uploaded file

it's nearly 2 years old and out of apple warranty but i'm sure under EU law it should be 2 years

whats my options

cheers

MacBook Pro, OS X Mountain Lion (10.8.2)

Posted on Dec 27, 2012 1:58 PM

Reply
571 replies

Sep 5, 2014 5:29 AM in response to tristanfromuxbridge

that is cool! please keep us posted if it is lasting.... (sorry my english i am not native)

it is a shame that apple doesn't do THIS repair - the only one that is reasonable - while we still are in apple care (or similar...)


i got my third logigboard running now and installed gfx card status

with this programm i can choose that only the integrated gpu is used

but just now when i chose the integrated card to be used only - my screen went blue!!! shock!

now i am afraid that it's a first sign that these problems with gpu start again..?

then i sent my mac to sleep and after that it went back to normal.... for now....


but it's just no fun anymore to work with such a unreliable machine ;-(


please keep calling apple and complaining because this is just not acceptable!

Sep 9, 2014 5:10 PM in response to djanderz

Just got back from the Apple Genus Bar 09-09-14. At the counter, the Apple Genus looked up on his iPad mini according to Apple their is no such problem with the 2011 MacBook Pro. He wouldn't even touch my computer and said apple could take a look at it for $ 310.00 dollars. I told him that there are countless blogs and magazine articles about he issue, his response was that Apple stands behind their product. My response: I have a problem, but all I see are lips moving and nobody helping. It's a whole different world, when your the one with the problem.


My last statement to him was; it's not the $ 3,000.00 plus dollars I've spend on a MacBook Pro, it's the 25k of friends who I recommended Apple's product to, I worry about them.


I'm not really sure what to tell people about Apple now? They'll help you out on the little things, but they are ignoring the big issues. Is this the new Apple?


I'm recording my whole experience, in hopes this will be corrected.

Sep 9, 2014 5:41 PM in response to Pkscott

The same thing happened to me with my MacBook Pro early 2011.

I Saw some problems with my computer, that continuously switch off automatically and finally I tried to install a new system by erasing the HD.

Unfortunately my Mac died and IT CAN'T LOAD ANY SYSTEM, even though it is preinstalled in another internal or external Hard Drive.

APPLE, PLEASE, I'VE ALWAYS TRUSTED YOU! DO SOMETHING!!!

if you want something changes please WRITE A FEEDBACK IN THIS LINK

http://www.apple.com/feedback/macbookpro.html

its the only way to have a free replacement program.

PLEASE ALL PEOPLE HAVE TO DO THAT!!! SAY IT TO FRIENDS!

AS MUCH WE ARE MORE POSSIBILITIES WE'LL HAVE TO REACH THE SUFFICIENT NUMBER TO HAVE A REPLACEMENT PROGRAM.

THANK YOU FOR YOUR ATTENTION (sorry for my bad English)

Sep 12, 2014 5:38 AM in response to djanderz

I too am having GPU problems with my 2011 MBP. It started off a couple weeks ago with a screen freak-out and crash. A few days later the same thing- Then it just started happening every time I start it up. Now I cant even start it up with a clear screen. This is obviously a problem that is effecting many 2011 MBP owners. We need a recall here- I have been using apple products for 20 years at this point- over the years I have convinced many people to buy Apple. Apple needs to take responsibility for this problem and fix or replace it.

Sep 15, 2014 9:13 PM in response to mofyoakley

Well here is the latest. Had the GPU Issue, tried that tried and true methods to keep it going, finally died after a month, even killed the hard drive with repeated restarts. Paid $330 to Apple for the "depot repair." Received it back September 1. As of September 15, starting around September 12th intermittently, I am having continued restarts and kernel panics.


Error message:

Mon Sep 15 20:21:09 2014

panic(cpu 0 caller 0xffffff7fa859feaa): "AGC GPU REGISTER RESTORE FAILED : rdar://7254528, VendorID invalid"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.6.22/src/Appl eMuxControl/kext/AGCPowerManagement.cpp:1114

Backtrace (CPU 0), Frame : Return Address

0xffffff8225123de0 : 0xffffff8026822f79

0xffffff8225123e60 : 0xffffff7fa859feaa

0xffffff8225123ea0 : 0xffffff7fa85a2650

0xffffff8225123ec0 : 0xffffff8026cb336b

0xffffff8225123f20 : 0xffffff802684a20a

0xffffff8225123fb0 : 0xffffff80268d7417


When I agreed to the repair, I spoke at length with the store manager about my concerns that this repair was not holding and owners of these machines were going through multiple logic boards. She said that they would put this in my case file. Well count me among the owners were this issue comes back in less than two weeks after a depot repair and is worsening once again. Off to the Apple Store I shall soon go.. Fourth time in a month!


This isn't even funny now. I was asking for a trade in discount rather than having to go through this again and was offer a $100 education discount on a $2,000 machine- not even covering the sales tax.


The aggravation and travel time just to bring this thing back and forth is mounting...

Sep 18, 2014 2:50 PM in response to djanderz

I can't understand how Apple still insists in they never heard about Macbook Pro 2011 GPU issues. This thread has 34 pages and more than 500 replies. We have more than 15.000 signatures in change.org requiring Apple a solution. And everyone of us with this useless piece of aluminium at home have reported directly the problem to Apple.

So... will we get a solution?

Sep 23, 2014 1:51 PM in response to djanderz

This is ridiculous!!! I can't believe they're not addressing this!....mine is dying and getting worse everyday. I could go out and buy another macbook, but I'm hesitant to do so. If something goes wrong with my new macbook, then there's always the risk that apple won't do anything about it. There used to be something magical about owning a mac over a PC, that doesn't seem to be the case anymore.


Apple isn't what it used to be and it's SAD!

Sep 25, 2014 9:04 PM in response to djanderz

I am the last on the list, it happened a week ago when I was doing streaming, looking for information I found this post and what happened to my mac, using gfxCard could switch to integrated Intel HD graphics 3000 and been working of course the external monitor does not work, I'll see what they say to me in the store but i don't have warranty, I feel sad only lasted me two years and a few months.



<Image Edited by Host to Remove Serial Number>

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problems with amd gpu on early 2011 macbook pro

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