Hello Apple and Dear Mr Cook,
I am a 15-year-long Apple user. I inherited this affinity for Apple from my mum: a graphic designer who was one of the first in her field to have an Applecomputer in the early 1990’s. So naturally I grew up thinking that as a graphic designer, Apple would serve me best.
I now have a macbook pro 15 '' from early 2011 and within three years, I've had to change the logicboard and airport card two times. These problems appeared within the first 12 months of use.
After only 3-4 months, my airport card completely stopped working, and since 2012 that my Macbook Pro does not have functioning Wi-fi, a problem that has never been solved, even when it was – albeit unsuccessfully - replaced by Apple Care.
November this year, my laptop again presented problems: it froze showing a gray screen at boot...
I went to an Apple authorized assistance centre in Lisbon-Portugal to try to solve this problem, but as my Macbook Pro is no longer protected by Apple's warranty, they presented me a budget
of €669.58 (Logicboard + Airport Card) which represents about 1/3 of the laptop value. A value that I think is inadmissible. As a user who has had a 3-year period with constant issues problems with the Macbook Pro 15 '' a model from only 2011, it is clearly demonstrates that the problem is not the user, but a Factory/Hardware problem. Someone that buys a computer for the price of € 2000, should not have to pay over years for new hardware whose original that has clearly a factory defect!
I sincerely hope that Apple can find a solution to me and all users who have chosen the Apple brand, famous for being a reliable and professional working tool – in this case the Macbook Pro, emphasizing the word "PRO".
Summing-up the time my laptop has been inactive due to hardware problems, I get to approximately 2 months during which I am impeded from doing my job.And as you know, time is money!
And it just does not seem fair that to continue my work and to meet my project delivery times, I have to pay €600 for your factory errors.
Honestly I do not expect anything less than a professional solution and a definite answer to this problem that affects thousands of users around the world, which to this day have never had a concrete solution nor has Apple taken a sincere and official responsibility for this issue.
I think we all deserve better than Apple’s silence over this matter.
I hope Apple can show professionalism and attention we deserve as faithful users of the brand.
Best regards of a sad i-user,Hope to receive news from you.David La Rua
Lisbon, Portugal | 05.12.2014