1 Reply Latest reply: Dec 28, 2012 4:52 AM by Winston Churchill
Ducklabs Level 1 Level 1 (0 points)

The song I tried to download will not load but they charged me for it

I tried to report a problem but they will not let me ! Is there anything

I can do????


iPhone 4, iOS 6.0.2
  • Winston Churchill Level 10 Level 10 (85,570 points)

    Welcome to the Apple Community.

     

    Try deleting the problematic file (electing to remove original file if/when prompted) and then re-downloading the file from the iTunes store.

     

    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option from the Quick Links section in the top right corner of the iTunes homepage in your iTunes application on your computer.

     

    You can re-download content purchased from the iTunes store (availability varies depending on location) using the purchased option which is revealed in the iTunes app on your iOS device by tapping the more button at the bottom of the screen.

     

    If the problem re-occurs, select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History using your computer.

     

    Currently, if your purchase happens to be your most recent purchase you will not be redirected to the report form, in this case use the report a problem option from the invoice that was emailed to you.