Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My IPhone 5 won't hang up phone calls using the end button on the screen

I Have a IPhone 5 in fact my second new phone. The first one would not hang up phone calls using the end button on the screen. I took it into an apple store and talked with a person at the Genius Bar. They had no idea what the problem was and had never heard of it. Based on what I have read on various forums I don't believe that to be true. They gave me a new phone and it worked properly for about a week. Then it started all over again. When it is connected via Bluetooth to any of my vehicles the button on the screen works just fine. The only way I can end a call on the screen is to put it on speaker and hit the mute button and then the end call button will work. Everything else on the bottom of the screen works fine, that to me would indicate the sensors are working. Is this a software issue. HELP

iPhone 5, iOS 6.0.1

Posted on Dec 28, 2012 6:19 AM

Reply
44 replies

Jan 3, 2013 5:54 PM in response to Mpauly

OK, I was having the same problem, but it was with a Lifeproof case on the phone. I was searching this site and saw someone here mention the Lifeproof case. I took my phone out and the END button majically worked. I was very maticulous on how I reinstalled the phone in the case, and the END button is working fine. Guess the Lifeproof case is part of the problem at least in my case.

Jan 4, 2013 4:29 AM in response to Mpauly

Peterfromtn, you hit the nail right on the head. I am racing at Sebring and my crew chief say " I've been watching you use your phone and I notice that you are having trouble with some other buttons at the bottom of your screen. Your having to swipe a couple of times". I hadn't really notice it. He had me remove the LifeProof case on my 5 and it has worked perfectly ever since. I am extremely bummed because I love the protection the case gives for how slim it is. I am going to contact LifeProof today. I would urge you to do the same. Maybe they will come up with a case like they have for the IPad with out a membrane front cover. Thanks for your post.

Jan 30, 2013 5:14 PM in response to Mpauly

Hi Guys,


ive got a Lifeproof case and after reading this thread opened the case and put a piece of sticky tape rolled up with a strip of paper on the front (same thickness as the tape at the top of the case) to make the bottom front of the case firm against the front case screen.


Worked perfectly.


Hope this helps.

Mar 23, 2013 5:23 AM in response to Mpauly

The exact same issue is happening with my iphone 5. I don't believe it is the Life Proof case because I have had the pnone for several months and this just recently started happening, I took it to an Apple store and they claimed that this issue is new, that they have never seen it before. After about an hour of trouble shooting, they gave me a new phone.


The new phone worked fine (in the case) for about a week and then started having the same problem. I am on the Sprint network. I have an iphone 4s for work in the same case on the AT&T network and do not have any problems.


I am going to go back to the Apple store at my first opportunity. I wish I would have kept my old 4s which I had no problems with.

Mar 30, 2013 11:44 AM in response to Mpauly

I too noticed this problem with the Life Force case. It seems to me the plastic screen cover is too "baggy." I had a Life Force case for my iPhone 4 and the cover wasn't "baggy." Phonetic's solution of putting your finger over the top portion of the screen seems to take out the slack in the cover. I think this is a Life Force problem, not an Apple problem.

My IPhone 5 won't hang up phone calls using the end button on the screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.