Previous 1 2 3 4 Next 52 Replies Latest reply: Jan 17, 2015 7:15 AM by parishark Go to original post
  • chrismcrae Level 1 Level 1 (0 points)

    Obviously the same problem for me when I go snowboarding.  HOWEVER, I went for a hike at the lake last week and it was +3C outside and I pulled out my phone to take a family picture and the phone shut down.  There was virtually no wind at all and this should not have happened. 

     

    I love my phone but this is getting ridiculous.  I am going to be taking it in to see about a possible warranty issue cause it needs to work.  That's why I bought it....

  • RussNeuf Level 1 Level 1 (0 points)

    I'm having the same - and it doesn't have to be that cold. At first I thought altitude because it was on mountains I first noticed, but now it's happened on the prairies in cool (not cold) weather too. Warm it up, and it's right back to 1/2 batt.  Anyone get any love from support on this?

  • Lawrence Finch Level 7 Level 7 (32,755 points)

    This problem can also be caused by a battery gauge calibration error. The phone "thinks" the battery has more juice than it actually has. To fix it you need to run the battery down until the phone shuts off and will not restart, then charge for 4 hours with the wall charger.

  • sgallagher16 Level 1 Level 1 (0 points)

    Thanks Jim.  My iPhone 5 did this for the first time yesterday when watching outdoor soccer in the snow, but mine was the only one out of a handful of friends with iPhones.  It showed 60% battery, then would shut off or go into hibernation.  Did this about 7 times throughout the afternoon.   

  • mihaih Level 1 Level 1 (0 points)

    I have the same problem. Outside were +3C and my phone kept shutting down What if I need to call to 911 from the street in the winter?

  • Jim Little Level 2 Level 2 (185 points)

    After a couple of seasons of skiing, I can confirm the iPhone 5, 5S and 5C all have this same problem, although the 5 & 5S are the worst.  I never experienced this with iPhone 1-4 models.  iPhone 5 is essentially USELESS in cold conditions.  Anything below freezing seems to do it.  I can have a 75% battery charge, pull my iPhone out of my inner breast pocket on my ski coat, and it will show a dead battery and shut down in under 5 minutes if the temp is below freezing.  Warm it back up to apx 70 degrees, and it will turn back on and show a 75% battery charge again.  After experimentation I believe this is entirely due to effect of cold on the battery, which cools rapidly because it is so thin and due to the metal case on the iPhone 5.  As my iPhone has gotten older, and the battery is starting to last less on a charge, the problem is getting worse.

     

    This is incredibly frustrating.  I'm a firefighter and back country skier, and regularly need to use my phone in cold conditions.  It is a critical piece of safety equipment for me.  I simply can't rely on it in cold conditions.

     

    Some workarounds:

    1) Use an extended battery pack like the Mophie.  This helps significantly by increasing mass of the phone, so it takes longer to get cold.  It also provides you with ability to recharge phone when it suddenly goes from 70% to dead.

    2) Quit ALL apps that use a lot of background processing, especially tracking apps.

    3) Keep phone in inner breast pocket and use earbuds to make/answer calls.

  • slartybardfast Level 1 Level 1 (0 points)

    My iPhone 5 was fine last winter in Winnipeg AND Iqaluit.  It was out during -40 °C (Or °F I suppose lol) and worked great.  The screen would fog up a bit because it was so **** cold, but no issues.  Now, I'm rocking iOS 7 and it's happened 3 times and it's a balmy -20°C.  I'm almost in shorts man! Sheesh. 

  • giornap Level 1 Level 1 (0 points)

    It seems a common problem, it happen to me and my grilfriend the other night in London: temperatures between 0 and +5C. When we managed to find the hotel (without GoogleMaps) and I warmed the telephone up the battery was at 50%.

    What Apple has to say about that? This is a major issue, which makes owning a telephone useless in winter, and can have a major consequences when you rely on mobile phones for safety. Think about gettting stuck in your car in a snowstorm. I think that at least 70% of people who buy iPhone live in places were winter temperatures go close to 0C. This is a major issue, maybe Apple should start thinking that there are other places beyond California.

  • rgosney Level 1 Level 1 (0 points)

    I am having the same issues with shut down at temps below about 0 celsius.  Obviously, this is a common issue. Has anyone talked to Apple to see what they will do for us?  Is this a warranty issue (it should be) or can we return the phone so we can buy a reliable product?  I need a phone that works when in the backcountry.  It is bad enough that the iphone 5 battery life is so short in cooler temperatures, but shutting itself off when there is plenty of battery life is not acceptable.

  • mihaih Level 1 Level 1 (0 points)

    Yes, I talked with them via chat support and they told me this:

     

        Operating ambient temperature: 32° to 95° F (0° to 35° C)

        Nonoperating temperature: −4° to 113° F (−20° to 45° C)

     

    They analysed my logs, from my Iphone, and they told me that I used my Iphone5 under "operating temperatures" .

    The shocking case was that I used my telephone at  just -1C..

     

     

     

    http://support.apple.com/kb/SP655

  • littleladylove Level 1 Level 1 (0 points)

    I just took mine into Genius Bar and they advised me that there was nothing they can do and it's just the cold weather. I told them that it happens even though I've been indoors the whole time. They did a diagnostic and found out that my battery is pretty much close to DEAD and I have to pay to replace it for $80. Takes 1 hour...

     

    I've had my iPhone for a total of 1 year and 3 months.

  • mihaih Level 1 Level 1 (0 points)

    That's sad Or it's just a scam..

  • littleladylove Level 1 Level 1 (0 points)

    I know, I didn't have this issue last winter. Funny how that when it falls right outside the warranty there's 'nothing they can do'. I was really frustrated with that response, I had to prod him to get him to run a diagnostics (as I had read people had theirs done). He was very reluctant. Only at that point he offered the option for me to replace the battery for $80 but before that Apple's response was just 'nothing we can do'. That's extremely sad.

  • Iphone5 problem Level 1 Level 1 (0 points)

    I have the same issue as well. Restoring factory settings, and updating software plus firmware do not help.

     

    Common apple, this is a hardware design flaw. This is your flagship product. PLEASE PLEASE fix this. Cellphone is the single most useful gadget during an emergency. What good is it if we cannot use it then. Consider a recalling or providing an insulation cover and not making phones like this in the future.

  • abdulqavi Level 1 Level 1 (0 points)

    I was out stranded in the cold and had to call my friend to pick me up as my fingers were freezing inside my gloves and the phone shutsdown on me