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TCampbell76 Level 1 (0 points)

I inherited a Macbook Pro at work from an old employee that no longer works for the company. It was since upgraded to Mountain Lion and only has one user account for me. However, the App Store keeps showing an update badge for an application installed by the previous user that no longer has an account on this computer. When selecting update it says to log into a specific email address of the previous user, but their account no longer exists on the computer--just my account and Apple ID.

 

I also can't even find the app on the Macbook either using a Spotlight search. So I can't even remove the app to rid this issue as well.

 

I tried to contact Mac App Store Support and I keep getting misdirected to someone in iTunes support who tells me they can't help me and refers me in circles back here.


MacBook Pro, OS X Mountain Lion (10.8.2)
  • benjaminfromst.catharines Level 1 (0 points)

    I have  been having the exact same issue as well. A macbook pro was bought for my significant other and at first we used my Apple ID to update her computer until she made her own.  She has now made her own however everytime we attempt to update her software through the appstore it suggests to " Sign in to b**********@gmail.com to update applications for that account."  In turn nothing can be updated and there is no option or way to delete my apple id from her computer. nor will it let us update newer updates with her email.

     

    MacBook Pro, OS X Mountain Lion (10.8.2)

  • HACKINT0SH Level 5 (5,760 points)

    Well this is expected. Your apple id had ownership of those apps since you installed them. You don't magically just lose that because someone else is using the computer with another Apple ID.

  • TCampbell76 Level 1 (0 points)

    It's not as expected as you may think, Hackintosh.

     

    My original Apple ID never had ownership of the app in question called "Resizer".  Nor have I ever installed it personally. Unless I surfed and downloaded it from the App Store in my sleep, the purchase is nowhere to be found in my purchase history on my Apple ID account. It was installed by the previous owner of this Macbook.

     

    This previous owner's user account has also since been deleted from the Macbook before it was upgraded to Mountain Lion and then given to me. My user account and Apple ID is the only account on this Macbook. I've had it for three months now when I suddently started getting this arbitrary update for an app called "Resizer" in the App Store asking me to log into his Apple ID and update it. When I do a spotlight search it does not appear anywhere and I can't even download it myself with my own Apple ID account because it locks me into only being able to update it.

     

    I guess I could try to download it with a bunk Apple ID and then uninstall it to hopefully remove whatever config the app has left behind, but this app was NEVER installed by me. I do software testing at this company where I had recieved the Macbook and the previous owner/employee was an artist for iOS development--which would explain the Resizer app.

  • HACKINT0SH Level 5 (5,760 points)

    This is a free app, which is installed in the Applications folder by default.

     

    Take a look in there with finder. Delete it, and problem should be solved.

     

    If you don't find it there, then we can try a few other tricks.

  • Dah•veed Level 7 (33,655 points)

    The company made a mistake in allowing the prior employee to register the new Mac with his own Apple ID. This Mac and it's operating system is physically registered to his Apple ID on Apple's servers. The company and the former employee will need to contact Apple Care to have this Mac released from the employee's Apple ID, then it will be free to register to another Apple ID. I suggest that the company rethink its policy and use company Apple IDs, not employee IDs to register the Macs during intial setup.

  • TCampbell76 Level 1 (0 points)

    Did a search in Finder for "Resizer" and nothing comes up. Strange that it's asking to update something that isn't installed.

  • HACKINT0SH Level 5 (5,760 points)

    My search finds it perfectly in the Appications folder. Can you manually open that folder and look?

  • TCampbell76 Level 1 (0 points)

    I've done the search manually as well in the Applications folder and "Resizer" does not appear anywhere within that folder or in any subfolders in Applications. The only R lettered apps I see listed are Reminders.app and Remote Desktop Connections.app

  • HACKINT0SH Level 5 (5,760 points)

    Can you give me the full Apple ID that is assigned to that app?

  • TCampbell76 Level 1 (0 points)
  • Dah•veed Level 7 (33,655 points)

    Do you know the person with this Apple ID? Was the Mac wiped clean before it was given to you? Are there apps that this previous person installed on the Mac still on it? If so, I suspect that there could be an expensive app that the previous user pirated and cracked with an app receipt from this Resizer app acquired with their own account.

  • HACKINT0SH Level 5 (5,760 points)

    I'm confused. That Apple ID does not match the

    b**********@gmail.com

    which you mentioned earlier.

  • Dah•veed Level 7 (33,655 points)

    A different user posted that email address, not the OP.

  • HACKINT0SH Level 5 (5,760 points)

    Thanks Dah*veed for catching that (I'm an idiot again). In my sleep deprivation I need to be on better constant awareness of things like hijacked threads.

     

    I'm also starting to suspect the warez theory but not fully sure yet. Don't remember this happening with the resizer app receipt before, but maybe it's a new one going around.

     

    I'll try to dig around a bit more when/if I get a break today.

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