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Phone App - problem with "1" while in call

218 Views 7 Replies Latest reply: Sep 28, 2013 8:10 PM by kurtyhome1 RSS
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Dec 28, 2012 11:41 AM

Using the phone app, I make a phone call (like to my service provider) and during the call, when I want to press keys to enter information (e.g. my order number) I cannot press the "1" key. I attempt to hide keypad and then re-open the keypad but I cannot get the "1" button to work. There are two things the phone does when pressing the "1" key: Most often, the screen will go blank and second most often it literally does nothing - as if I hadn't pressed any number key at all. I notice that if I put the phone up to my face and then attempt to press the "1" key, after about 10 times of doing this, it sometimes will recognize I pressed the "1" key.


I am using 6.0.1 on ATT with a 4S


Thank you,



iPhone 4S, iOS 6


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