I keep getting notified I have an update available but when I try to update I get the following msg ,"You have updates available for other accounts". I only have one account with apple and purchased the software when I got my macbook in Aug 2012.

Question

Level 1

0 points

I keep getting notified I have an update available but when I try to update I get the following msg ,"You have updates available for other accounts". I only have one account with apple and purchased the software when I got my macbook in Aug 2012.

I keep getting notified I have an update available but when I try to update I get the following msg ,"You have updates available for other accounts To update this application, sign in to the account you used to purchase it.". I only have one account with apple and the software was preinstalled when I purchased my macbook in Aug 2012 with that account. Has anyone had this problem or know how to find out what account apple needs?

iPhoto '11, OS X Mountain Lion (10.8.2)

Posted on Dec 28, 2012 12:41 PM

Reply

Answer 1

Best reply

LarryHN

Level 10

106,110 points

Dec 28, 2012 12:44 PM in response to cindy26

You log into the App store using the same Apple ID you used to set the computer up, verify that none of your apps are hidden and that they have all be accepted and then download and install the update

for help contact the App store support - link is on the right ot the App store window

LN

Reply

Answer 2

cindy26 Author

Level 1

0 points

Dec 28, 2012 1:24 PM in response to LarryHN

I logged out of App Store, shut down computer and then logged back in to everything. I got several msg "you can not update this software since you have not owned the major version of this software. I clicked ok and it started downloading and installed update.

Reply

Answer 3

LarryHN

Level 10

106,110 points

Dec 28, 2012 1:26 PM in response to cindy26

good - that error has popped up recently - maybe you found the answer - just push on 😕

LN

Reply