5 Replies Latest reply: Jan 1, 2013 1:07 AM by AAmommy
Kaitlin98 Level 1 Level 1

I accidentally unplugged my 5th generation whilst it was downloading a software update and now its stuck  - when I plug it into the laptop, itunes recognises it but then says it needs to be restored - I click OK and it says its got to update and restore - it then downloads software (circa 45 mins) but then doesn't update or restore - tried 4 times now - anyone any ideas please?

iPod touch
Reply by lllaass on Dec 28, 2012 1:31 PM Helpful


Restore loop (being prompted to restore again after a restore successfully completes)

Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .


Next try placing in DFU mode and then restoring.

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

Then try restoring on another computer.

Last, make an appointment at the Genius Bar of an Apple store.

  Apple Retail Store - Genius Bar

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