switched from dsl to charter, now we keep getting kicked off line.

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switched from dsl to charter, now we keep getting kicked off line.

Can only get online for maybe a minute or so before I get kicked off. Gotta unplug the ethernet cord outa the back of the modem and plug it in again, then it'll start loading the page again, but then I'll get kicked off again right away. Had the Charter guy come out again today and switch out for a new modem and ethernet cord. Still no luck though...

Anyone know what I need to do here? Is there somekind of a setting in the computer that needs to be changed? Thanks.

Posted on Dec 28, 2012 2:12 PM

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Answer 1

rkaufmann87

Level 10

140,532 points

Dec 28, 2012 2:15 PM in response to Ben94952

If the only change you made was with your ISP then your issue is with the ISP. However you may want to re-start the computer in Safe Mode this will clear some caches, it's possible one or more is corrupt.

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Answer 2

Ben94952 Author

Level 1

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Dec 28, 2012 11:15 PM in response to rkaufmann87

Thanks for the reply. I tried starting in safe mode, but still no luck. Don't know what to do here. Charter says everything's fine on there end. It was working for a day or so when they first hooked it up, but now I've gotta unplug the ethernet cord and plug it back into the modem every few seconds.

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Answer 3

BDAqua

Level 10

239,141 points

Dec 28, 2012 11:35 PM in response to Ben94952

Hi, this has worked for a few...

Make a New Location, Using network locations in Mac OS X ...

http://support.apple.com/kb/HT2712

10.7 & 10.8…

System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.

10.5.x/10.6.x/10.7.x instructions...

System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.

The interface that connects to the Internet should be dragged to the top of the list.

10.4 instructions...

Is that Interface dragged to the top of Network>Show:>Network Port Configurations.

If using Wifi/Airport...

Instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.

For 10.5/10.6/10.7/10.8, System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...

208.67.222.222

208.67.220.220

Click OK.

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