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Cannot connect to wi-fi

It says Wi-Fi is turned on, but when I look at details for the network, the IP address, etc., doesn't show up.

iPod touch

Posted on Dec 28, 2012 3:18 PM

Reply
Question marked as Best reply

Posted on Dec 28, 2012 3:23 PM

Does the iPod connect to other networks?

Does the iPod see the network?

Any error messages?

Do other devices now connect?

Did the iPod connect before?

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Power off and then back on the router

- Reset network settings: Settings>General>Reset>Reset Network Settings

- iOS: Troubleshooting Wi-Fi networks and connections

- iOS: Recommended settings for Wi-Fi routers and access points

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

- Make an appointment at the Genius Bar of an Apple store.

Apple Retail Store - Genius Bar


Is this the problem

iOS: Wi-Fi or Bluetooth settings grayed out or dim

If not successful, an appointment at the Genius Bar of an Apple store is usually in order.

Apple Retail Store - Genius Bar

2 replies
Question marked as Best reply

Dec 28, 2012 3:23 PM in response to Shadowspeach

Does the iPod connect to other networks?

Does the iPod see the network?

Any error messages?

Do other devices now connect?

Did the iPod connect before?

Try:

- Reset the iOS device. Nothing will be lost

Reset iOS device: Hold down the On/Off button and the Home button at the same time for at

least ten seconds, until the Apple logo appears.

- Power off and then back on the router

- Reset network settings: Settings>General>Reset>Reset Network Settings

- iOS: Troubleshooting Wi-Fi networks and connections

- iOS: Recommended settings for Wi-Fi routers and access points

- Restore from backup. See:

iOS: How to back up

- Restore to factory settings/new iOS device.

- Make an appointment at the Genius Bar of an Apple store.

Apple Retail Store - Genius Bar


Is this the problem

iOS: Wi-Fi or Bluetooth settings grayed out or dim

If not successful, an appointment at the Genius Bar of an Apple store is usually in order.

Apple Retail Store - Genius Bar

Cannot connect to wi-fi

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