Currently Being ModeratedDec 28, 2012 5:42 PM (in response to leahmt47)
Contact AppleCare and explain your situation...
Currently Being ModeratedDec 28, 2012 5:50 PM (in response to AnaMusic)
This may sound dumb but I'm out of my 90 days support so can I call without paying?
Currently Being ModeratedDec 28, 2012 5:52 PM (in response to leahmt47)
This is not just a technical question. This is a question you have about "product delivered matching advertised content".
Currently Being ModeratedDec 28, 2012 5:53 PM (in response to leahmt47)
Just Call them and explain your situation... They should be Understanding.
If not pop in to your Local Apple Store and talk to them about it.
Currently Being ModeratedDec 28, 2012 6:16 PM (in response to AnaMusic)
Just got off the phone. I was told I need to contact the up to date program people which are only available by email and apple care has no way to communicate with them... I can forsee how this is going to turn out.
The apple care rep said that the "includes mountain lion" was likely referring to the up to date program. My questions was how in the world would I know that if I wasn't familar with the program and no information was provided to me... got a whole lot of silence on that one.
Currently Being ModeratedDec 28, 2012 6:19 PM (in response to leahmt47)
Call them again... you will get a different Operator... maybe one who is a little more Helpful and Understanding.
Currently Being ModeratedDec 28, 2012 8:47 PM (in response to leahmt47)
Call Customer Service. They are the only ones that can help you. All others will just run you back and forth.
Then again you could just buy it, for what 19 or 20 Bucks, and save yourself all the trouble.
Currently Being ModeratedDec 29, 2012 12:17 AM (in response to leahmt47)
I purchased a new Macbook Air back in 2011 and there was an insert (a small one) inside the box explaining how get the Lion update for free. We ended up staying with 10.6 for various reasons back then, but the insert and the salesperson explained the up to date program and both also indicated the need to act within 30 days.
Perhaps your saleperson never explained it or maybe you missed that insert (or it was missing).
In any case, Mountain Lion can be downloaded from the App Store for $19.99 and I don't know what your time is worth, but since you're outside the 30 day window, you'll need to convice someone at Apple to do you a favor here, and you might be looking spending a lot of hours trying to save that $19.99.