iMac said it included mountain lion but didn't

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iMac said it included mountain lion but didn't

I bought a new imac (our first) back in August (the 26th to be exact). When we were shopping there was a banner over the corner of the screen on the imac we bought saying "includes mountain lion". I didn't think to check into this and didn't know what to look for since this was our first mac. Just now we are having an issue with Airplay and I look and see we still have lion 10.7.5. I wasn't given any information about upgrading for free which apparently I could have done if I had tried within the first 30 days of purchase. I am hoping they will honor it but I'm not holding my breath. Any suggestions of who I should ask about this?

iMac

Posted on Dec 28, 2012 5:39 PM

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Answer 1

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AnaMusic

Level 9

57,562 points

Dec 28, 2012 5:42 PM in response to leahmt47

Contact AppleCare and explain your situation...

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Answer 2

leahmt47 Author

Level 1

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Dec 28, 2012 5:50 PM in response to AnaMusic

This may sound dumb but I'm out of my 90 days support so can I call without paying?

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Answer 3

steve359

Level 6

17,169 points

Dec 28, 2012 5:52 PM in response to leahmt47

This is not just a technical question. This is a question you have about "product delivered matching advertised content".

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Answer 4

AnaMusic

Level 9

57,562 points

Dec 28, 2012 5:53 PM in response to leahmt47

Just Call them and explain your situation... They should be Understanding.

If not pop in to your Local Apple Store and talk to them about it.

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Answer 5

leahmt47 Author

Level 1

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Dec 28, 2012 6:16 PM in response to AnaMusic

Just got off the phone. I was told I need to contact the up to date program people which are only available by email and apple care has no way to communicate with them... I can forsee how this is going to turn out.

The apple care rep said that the "includes mountain lion" was likely referring to the up to date program. My questions was how in the world would I know that if I wasn't familar with the program and no information was provided to me... got a whole lot of silence on that one.

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Answer 6

AnaMusic

Level 9

57,562 points

Dec 28, 2012 6:19 PM in response to leahmt47

Call them again... you will get a different Operator... maybe one who is a little more Helpful and Understanding.

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Answer 7

Shootist007

Level 6

16,703 points

Dec 28, 2012 8:47 PM in response to leahmt47

Call Customer Service. They are the only ones that can help you. All others will just run you back and forth.

Then again you could just buy it, for what 19 or 20 Bucks, and save yourself all the trouble.

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Answer 8

steve626

Level 6

10,073 points

Dec 29, 2012 12:17 AM in response to leahmt47

I purchased a new Macbook Air back in 2011 and there was an insert (a small one) inside the box explaining how get the Lion update for free. We ended up staying with 10.6 for various reasons back then, but the insert and the salesperson explained the up to date program and both also indicated the need to act within 30 days.

Perhaps your saleperson never explained it or maybe you missed that insert (or it was missing).

In any case, Mountain Lion can be downloaded from the App Store for $19.99 and I don't know what your time is worth, but since you're outside the 30 day window, you'll need to convice someone at Apple to do you a favor here, and you might be looking spending a lot of hours trying to save that $19.99.

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