I'm trying to import my pics from phone to computer in windows 8. I can see the phone and it even tells me how much storage I have left. But then it tells me there are no files to import. Help?? I could do this on my old computer!
iPhone 3GS, Other OS, Windows 8
Mine used to work just fine on windows8, so I don't know what happened to make it quit working, iTunes update or what. But now, it comes up and says no files can be found. I can transfer them manually. I tried the plugging in while unlocked and all that, as my phone is usually unlocked when I connect to my computer. I also checked what autoplay is set for on devices and drivers and I'm not finding any errors.
Have you tried to open the phone as a drive in File Explorer (formerly Windows Explorer)? If so, you should see the DCIM folder, and your pix will be in further folders within DCIM. You can drag and drop them into the folder of your choice on your pc.
Yes I did try that.. I'm so used to my old windows that's how I automatically do it 🙂 Everything goes smoothly until I get to 'DCIM' and then it tells me there are no files. I've tried restarting and such but its the same story every time.
It could be a driver issue. Win 8 is very new, and your phone is pretty old.
I heard that Windows 8 does not support iTunes 10 at the moment. However, now we have iTunes 11 available, but you must search if works in Windows 8.
If it is a driver issue is there anything I can do to fix it or something i can install to help bridge the gap? So far my only other option is to email all +400 pics and videos to myself - individually :(
And I haven't installed iTunes yet because of all the problems it was having with windows 8.. I didn't want to give myself even more of a headache.
You could connect to a friend's Win 7 pc and copy the pix to a flash drive for transfer to your pc.
I cam here because I google searched my problem. I have the exact same problem months later with the iPhone 5 and Windows 8. The DCIM folder appears to be empty but on a Windows 7 machine I can access my movies and photos.
You have to make sure your phone and cable are unplugged. Now unlock your iphone and make sure it will stay on and not lock. Now plug the usb end of your cord into your computer. Now plug the other end into the iphone. It should see your pictures now. It is a security feature Apple put into the iphone. You cannot just connect the phone while it is locked and get pictures off of it. I guess Apple is too stupid to answer this question. It will copy all pictures and videos.
If after plugging in you do not get the import pictures feature go into your pictures tile and swipe up or bring up the import icon from the bottom with your mouse. Click it and it should show your apple iphone. Import. As long as the phone is unlocked BEFORE you plug it in, you should see your pictures.
WOW!!! Thanks to thecomputergenius, that was exactly the trick. Not to be snarky and bitchy buy why the F do users and good people like thecomputergenius have to come up with these answers??? Two of the largest computer companies in the world cannot get this S$&t straight but users can figure it out.
This would be like buying a car from Ford, only to find that the tires provided by Firestone have not been properly tested, and therefore fail the first time you enter a hard turn. It simply wouldn't be allowed in any other industry.
Thanks again!!!
thanks for the help. Saved me 2.99 for an app - I love the internet.
The fix described by thecomputergenius worked perfectly! Thank you very much!
I tried allof the above under windows 8.1 and I still cant get my photos to download to my pc from my iphone. what gives?
here's what it shows every time:
it also always asks if I trust this computer, and I say yes... frustrated as this worked just fine under windows 7
Windows 8 can't find files on iphone
