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I got locked out from my iPad mini during setup, keep ask me for passcode but I didn't set one up. Reboot unsuccessful, iTune won't let me connect because I didn't enter my passcode. How to fix this?

I got locked out from my iPad mini during my initial setup. Keep ask me for passcode but I haven't setup one. Reboot and restart didn't solve the problem, tried connect to iTunes but it won't let me because it requires the passcode. Tried my Exchanged password, Apple ID password and my iPhone passcode but none work. Any idea to resolve this?

iPad mini Wi-Fi

Posted on Dec 28, 2012 7:31 PM

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24 replies

Dec 26, 2017 7:02 PM in response to Brent.A.W.01

Hi Brent.


Just awhile ago I tried doing steps 1-4. The same error message appeared - "unknown error"

I noticed the software download wasn't finished yet so what I did was to let the software download finish

and when the download was complete, I tried re-doing steps 1-4, this time around the update and restore

pushed through and was successful. I guess it's accurate that if the download isn't completed in 15mins., then the connection times out and it exits the recovery mode. Thanks.

Dec 28, 2012 8:04 PM in response to cslee168

I already tried plug into the computer but can't see the drive and can't use iTunes ti reset becuase it requires passcode in order to see the device. This is a brand new iPad mini and this is initial first time use. I was doing the setup and left it for a few minutes then it went to screen saver. Tried to get back in and got prompt for passcode. Very strange. Any other ideas?

Dec 28, 2012 8:07 PM in response to cslee168

Try and force your iPad into Recovery Mode



1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.



2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.



3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.



4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.



Note: Data will be lost.

I got locked out from my iPad mini during setup, keep ask me for passcode but I didn't set one up. Reboot unsuccessful, iTune won't let me connect because I didn't enter my passcode. How to fix this?

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