11 Replies Latest reply: Sep 2, 2013 10:41 AM by Diavonex
cslee168 Level 1 Level 1

I got locked out from my iPad mini during my initial setup.  Keep ask me for passcode but I haven't setup one.  Reboot and restart didn't solve the problem, tried connect to iTunes but it won't let me because it requires the passcode.  Tried my Exchanged password, Apple ID password and my iPhone passcode but none work.  Any idea to resolve this?


iPad mini Wi-Fi
Solved by Diavonex on Dec 28, 2012 8:18 PM Solved

It'll not ask for passcode if you follow my above steps closely.

Reply by cslee168 on Dec 28, 2012 8:12 PM Helpful

Still got this message: "iTunes could not connect to the iPad because it is locked with a passcode.  You must enter your passcode on the iPad before it can be used with iTunes."

Reply by Diavonex on Dec 28, 2012 8:07 PM Helpful

Try and force your iPad into Recovery Mode

 

 

1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.

 

 

2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.

 

 

3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.

 

 

4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.

 

 

Note: Data will be lost.

All replies

  • Jeni101 Level 1 Level 1

    I would plug it into the computer and reset it to factory settings. This will reset everything on your iPad and erase all the data. If it locked you out diuring setup it shouldn't be too much of a problem, however.

  • cslee168 Level 1 Level 1

    I already tried plug into the computer but can't see the drive and can't use iTunes ti reset becuase it requires passcode in order to see the device.  This is a brand new iPad mini and this is initial first time use.  I was doing the setup and left it for a few minutes then it went to screen saver.  Tried to get back in and got prompt for passcode.  Very strange.  Any other ideas?

  • Diavonex Level 9 Level 9

    Try and force your iPad into Recovery Mode

     

     

    1. Disconnect the USB cable from the device, but leave the other end of the cable connected to your computer's USB port.

     

     

    2. Turn off the device: Press and hold the Sleep/Wake button for a few seconds until the red slider appears, then slide the slider. Wait for the device to turn off.

     

     

    3.While pressing and holding the Home button, reconnect the USB cable to the device. The device should turn on.

     

     

    4. Continue holding the Home button until you see the "Connect to iTunes" screen. When this screen appears, release the Home button. iTunes should alert you that it has detected a device in recovery mode. Click OK, and then click Restore to restore the device.

     

     

    Note: Data will be lost.

  • cslee168 Level 1 Level 1

    Still got this message: "iTunes could not connect to the iPad because it is locked with a passcode.  You must enter your passcode on the iPad before it can be used with iTunes."

  • Diavonex Level 9 Level 9

    It'll not ask for passcode if you follow my above steps closely.

  • cslee168 Level 1 Level 1

    Wow, you are so smart.  I was doing it wrong by pressing the power button instead of the home button (got confused which one is which one).  I am able to restore my iPad now.  Thanks a lot. 

  • Diavonex Level 9 Level 9

    You are most welcome

  • AnnMaria Level 1 Level 1
    expertise.macosx
    Mac OS X

    I had same problem and followed your instructions....Thank you so much!!

  • Diavonex Level 9 Level 9

    I am glad it worked for you too

  • Cobraback Level 1 Level 1

    It's still loading now but wow.... It's working I would like to thank you and I got it to work before ios 7 came out. 

  • Diavonex Level 9 Level 9

    You are most welcome