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TS2972: Troubleshooting Home Sharing

Learn about Troubleshooting Home Sharing

TS2972 All my home sharing is on but I cannot access my iTunes library on my Apple TV

588 Views 3 Replies Latest reply: Mar 11, 2013 1:04 AM by robfrommaroochydore RSS
ellbs12 Calculating status...
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Dec 28, 2012 8:48 PM

I have home sharing turned on on all my devices and still can't get my apple TV to load my iTunes library.  I get the error message: could not connect to person's library.  Make sure the computer is on the same network as your Apple TV, the iTunes version is up to date, and iTunes is running. 


I believe that I have all of those covered, both are on the same network, my iTunes is 10.6 and iTunes was on and running....???

Apple TV (3rd generation), Mac OS X (10.5.8)
  • David Shanahan Level 2 Level 2 (410 points)

    I get this  problem every day or two when trying to connect my ATV 2 running 5.1.1 to iTunes 11.0.1 on an iMac running OS X 10.8.2 (though it started happening with earlier releases of both ATV software and iTunes. I think it started happening regularly following the installation of the ATV 5.0 software, with I think iTunes 10.6 or thereabouts.) They're connected over WiFi via an Airport Extreme basestation.


    The TV simply shows a black screen with:


    'Could not connect to "<iTunes library name>"'. 'Make sure the computer is on the same network as your Apple TV , the iTunes version is up to date, and iTunes is running.'


    I've found the way to fix this problem when it happens is to restart the Apple TV (Settings>General>Restart). This always seems to correct it and allows me to connect to iTunes successfully once again, but the problem always returns sooner or later and I've not been able to determine what triggers it exactly. It  seems to happen more often if the iMac running iTunes has been put to sleep with iTunes running and subsequently woken, but it also happens sometimes when I wake ATV and try to connect it to a freshly booted iMac and newly launched iTunes.


    I keep hoping a new release of ATV software will fix it but neither 5.1 nor 5.1.1  made any noticable difference and neither have newer releases of iTunes.

  • David Shanahan Level 2 Level 2 (410 points)

    Sadly ATV 5.2 software has not fixed this problem either.

  • robfrommaroochydore Calculating status...

    Apple TV 3 here and the same problem.


    Home Sharing is turned on everywhere but ATV does not show my library


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