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my account is disable

what can i do

Posted on Dec 28, 2012 9:50 PM

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1 reply

Dec 28, 2012 11:53 PM in response to virginiafromail

Depending on why it's been disabled you might be able to re-enable it via this page : http://appleid.apple.com, then 'reset your password'


Or you might need to contact Apple : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page


If it then works on your computer's iTunes but not your iPad then try logging out of your account on the iPad by tapping on your id in Settings > Store (Settings > iTunes & App Stores on iOS 6) and then log back in and see if that 'refreshes' the account on it.

my account is disable

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